Writing
Bethany Cain
Customer Experience Specialist
Sault Ste. Marie,Ontario
Summary
A self-motivated, hardworking mature individual with experience in Customer Service. Adept at prioritizing and completing tasks to meet customers' and employer needs.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Leadership and Collaboration
Quality assurance
Customer Service
Register Operations
Opening And Closing
Policies And Procedures
Quote
A ship in harbor is safe, but that is not what ships are built for.
John Shedd
Work History
First Key Holder
Laura Secord
Sault Ste. Marie, ON
08.2023 - Current
- Designing and creating engaging customer displays with intent to increase store revenue
- Listening to customers and asking leading questions in order to find/ create the product the best suits customer needs
- Greeting every customer that enters to store and educating them on any specials or sales
- Opening and closing the store, ensuring that all health and safety requirements are met and counting down the til and completing night deposit
Receptionist/Dog Bather
Blue Ribbon Dog Grooming
Sault Ste. Marie, ON
10.2022 - 08.2023
- Answering phones, calling clients for pick up of animals, entering any relevant notes into the clients file and communicating to clients any relevant details of their pets visit
- Entering clients appointments into the computer system and rescheduling and canceling appointments as needed
- Bathing dogs according to groomer and client specifications and working with the animal to ensure the animal has a pleasant experience
- Cleaning and sanitizing back area, pens and crates according to all relevant health and safety requirements
- Assisting groomers as needed and creating flowers and bandanas
Package Operator
Pollard Banknote Ltd
Sault Ste. Marie, ON
06.2017 - 07.2023
- Quality control of all product to ensure that it met both client specifications and production standards
- Completing daily checks of machinery and communicating any concerns to maintenance and management
- Recording daily production numbers and completing daily paperwork for multiple positions and multiple production lines
- Completing change overs of machinery when switching games, quickly and accurately to lower down time and increase plant efficiency
- Sending emails to sister plant when batching and activating product
- Securing all voided product, recording and disposing of product according to client and company specifications
- Training team members in various positions
- Packaging product according to various client specifications and then transporting product to shipping bay
- Working with various departments and management when issues arose to come up with effective solutions to meet plant goals
- Providing coverage and assistance to other departments as needed
Front of House Supervisor
Pizza Hut
Sault Ste. Marie, ON
04.2014 - 06.2017
- Answering phones and educating customers on various specials available
- Recording customer information accurately into computer to ensure prompt and accurate delivery of customer orders
- Packaging customer orders for delivery, double checking for accuracy, communicating any necessary information to delivery drivers, and managing which orders delivery drivers were taking
- Following all food and safety handle procedures in multiple positions to ensure customer safety
- Checking in with fellow staff members and guiding them when needed to meet customer demand
- Giving staff discounts
- Dealing with and customer complaints and resolving any issues in a timely manner for customer retention
- Completing end of day paperwork, countdown of tills and preparing nightly deposits
Interests
Timeline
First Key Holder
Laura Secord
08.2023 - Current
Receptionist/Dog Bather
Blue Ribbon Dog Grooming
10.2022 - 08.2023
Package Operator
Pollard Banknote Ltd
06.2017 - 07.2023
Front of House Supervisor
Pizza Hut
04.2014 - 06.2017
Overview
10
10
years of professional experience