Bethany Bathgate
Calgary,AB
Summary
Energetic Customer Care Representative known for high productivity and efficient task completion. Posseses specialized skills in customer relationship management, conflict resolution, and effective communication. Excellent in active listening, empathy, and patience, ensuring positive outcomes in customer interactions.
Overview
8
8
years of professional experience
Work History
Customer Care Representative
Metro Ford Sales Ltd
Calgary, Alberta
04.2021 - Current
- Provide training support for new hires.
- Answer customer inquiries over the phone and via email.
- Maintain up-to-date knowledge of company products, services, and promotions.
- Deliver fast, friendly, and knowledgeable service for routine questions and service complaints.
- Collect deposits or payments and arrange for billing.
- Perform warranty reconciliation on a daily basis.
- Assist customers with the setup of rentals or other ride services, when required.
- Efficiently scan hard copy documents into the company's digital filing system.
- Manage customer rewards accounts and claiming of points used.
- Act as dealer contact for the Smart Program Warranty and coordinate between both parties.
- Create and update purchase orders.
Customer Care Representative
Metro Ford Sales Ltd
Calgary, Alberta
11.2018 - 09.2020
Key Holder/Sales Associate
Liquor Depot Canada
Calgary, Alberta
08.2016 - 08.2018
- Adhered to all local laws governing retail operations including security requirements.
- Responsible for stock management control.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Verified accuracy of register tills at beginning and end of shift.
- Identified potential shoplifters through observation of suspicious behavior or activities.
- Assisted customers with product selection and resolving complaints.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Provided customer service including cashiering, merchandising and restocking shelves.
Education
High School Diploma -
Centennial High School
Calgary, AB06-2015
Skills
- Payment Processing
- Employee Coaching
- Excellent Communication
- Professional telephone demeanor
- Appointment Scheduling
- Email correspondence
- Problem Resolution
- Time Management
References
References available upon request.
Timeline
Customer Care Representative
Metro Ford Sales Ltd
04.2021 - Current
Customer Care Representative
Metro Ford Sales Ltd
11.2018 - 09.2020
Key Holder/Sales Associate
Liquor Depot Canada
08.2016 - 08.2018
High School Diploma -
Centennial High School
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