Elizabeth Shaw
Desable,PE
Summary
Considerable experience in an office setting that has public access, including experience in database management, spreadsheets, word processing, and conflict resolution and accounting principles. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
33
33
years of professional experience
Work History
Intake Officer Maintenance Enforcement
Government of PEI
12.2020 - Current
- Demonstrated adaptability when faced with changing policies or procedures, adjusting approach accordingly without compromising effectiveness.
- Maintained detailed records of over 1000 client interactions in secure database system.
- Provided exceptional customer service by addressing concerns and answering questions promptly and professionally.
- Contributed to team success by consistently meeting or exceeding performance targets.
Front desk reception
Cox & Palmer
01.2015 - 01.2020
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Reception /Accounting Clerk
McLellan Brennan
01.2014 - 01.2015
- Completed biweekly payroll for company personnel.
- Completed financial reports, providing insight into performance, operations and cash flow.
- Maintained accounting records utilizing in-house and client systems.
- Monitored status of accounts receivable and payable to facilitate prompt processing.
- Enhanced financial reporting accuracy by conducting thorough account reconciliations and resolving discrepancies promptly
Medical Reception
Sherwood Medical Clinic
01.2009 - 01.2013
- Strengthened relationships with referring physicians offices through professional communication and timely follow-ups on referrals received.
- Boosted patient retention through friendly interactions and prompt resolution of inquiries or concerns.
- Streamlined check-in process, ensuring timely access to medical care for all patients.
- Enhanced office productivity by effectively scheduling appointments and maintaining accurate medical records.
Medical Receptionist
Polyclinic Professional Clinic
01.2007 - 01.2009
- Completed patient referrals to other medical specialists.
- Transcribed phone messages and relayed to appropriate personnel.
- Maintained current and accurate medical records for patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Accounting Clerk
McLellan Automotive Group
01.1991 - 01.1995
- Input high volume of monthly invoices with consistent accuracy.
- Managed accounts payable and receivables and payroll.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Acted as first point of contact for visiting clients and customers
Education
Accounting Technology Diploma - Accounting Technology
Holland College, Charlottetown Center
Charlottetown, PE 05.1987
High School Diploma -
Bluefield High School
Hampshire, PE06.1984
Skills
- Microsoft Word; Excel; Outlook
- Sage Accounting
- Excellent interpersonal oral and written communication skills
- Excellent organizational and time management skills
- Ability to adapt and learn new skills very quickly
- Data entry and knowledge of computer systems and general office procedures
- Responsible for incoming and outgoing mail both postal & electronic
- Filing and electronic and paper documents
- Accounting for complete account cycle
- Handling cash, electronic card transactions and receipts for clients
- Conflict resolution
- Adaptability
- Confidentiality maintenance
Timeline
Intake Officer Maintenance Enforcement
Government of PEI
12.2020 - Current
Front desk reception
Cox & Palmer
01.2015 - 01.2020
Reception /Accounting Clerk
McLellan Brennan
01.2014 - 01.2015
Medical Reception
Sherwood Medical Clinic
01.2009 - 01.2013
Medical Receptionist
Polyclinic Professional Clinic
01.2007 - 01.2009
Accounting Clerk
McLellan Automotive Group
01.1991 - 01.1995
Accounting Technology Diploma - Accounting Technology
Holland College, Charlottetown Center
High School Diploma -
Bluefield High School
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