Beth Nuchols
Yuba City,CA
Summary
Dynamic Patient Registration Lead at Sierra Nevada Memorial Hospital with a proven track record in enhancing patient access and team performance. Skilled in insurance verification and staff training, I excel in problem-solving and effective communication, ensuring high-quality service delivery and operational efficiency. Committed to fostering a positive work environment and mentoring new team members.
Overview
19
19
years of professional experience
Work History
Patient Registration Lead
Sierra Nevada Memorial Hospital
05.2025 - Current
- Oversee patient registration activities, including data collection, insurance verification, and scheduling, while providing leadership and support to the team.
- Monitoring daily workflows, ensuring accuracy and consistency in registrations, resolving issues, and serving as a point of contact for staff questions and patient concerns. Mentoring and training new staff, maintaining patient records, and contributing to quality assurance efforts to ensure smooth operations and effective patient access.
- Providing guidance to the registration team, and serve as a primary point of escalation for staff questions and patient issues.
- Helping the registration team, overseeing tasks such as pre-registration, insurance eligibility and verification, and the admission process.
- Gather, verify, and maintain accurate patient demographic and financial information in the hospital's ADT system.
- Coordinate training and onboard new staff members, providing education on procedures and system changes.
Patient Registration Representative
Sierra Nevada Memorial Hospital
09.2009 - 05.2025
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Gathered demographic and insurance information to register patients for medical appointments.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service.
- Maintained patient confidentiality by adhering to HIPAA regulations and securing sensitive information.
- Built rapport with diverse populations through excellent interpersonal skills, empathy, and active listening abilities during interactions with patients and families.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Developed comprehensive knowledge of various insurance plans to better assist patients in understanding their coverage options and financial responsibilities.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
Manager
Tuxedo Den
04.2006 - 10.2009
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established time frame.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations.
- Recruited, interviewed and hired employees.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
General Studies
Marysville Adult Education
Marysville, CA06.1998
Skills
- Customer service
- Team leadership
- Time
- Staff training and development
- Documentation and reporting
- Clear communication
- Work prioritization
- Effective communication
- Adaptability and flexibility
- Positive attitude
- Attention to detail
- Multitasking
- Problem-solving
- Excellent communication
Timeline
Patient Registration Lead
Sierra Nevada Memorial Hospital
05.2025 - Current
Patient Registration Representative
Sierra Nevada Memorial Hospital
09.2009 - 05.2025
Manager
Tuxedo Den
04.2006 - 10.2009
General Studies
Marysville Adult Education
Similar Profiles
Nicolas FerrariNicolas Ferrari
Shadowing Cardiologist/Cardiac/General Sonography at Dignity Health, Sierra Nevada Memorial HospitalShadowing Cardiologist/Cardiac/General Sonography at Dignity Health, Sierra Nevada Memorial Hospital
Teraysa HinsonTeraysa Hinson
Registered Nurse – Medical Surgical Acute Care at Sierra Nevada Memorial HospitalRegistered Nurse – Medical Surgical Acute Care at Sierra Nevada Memorial Hospital
Tandra WebbTandra Webb
C.N.A. at Sierra Nevada Memorial HospitalC.N.A. at Sierra Nevada Memorial Hospital
Sukhpreet DeolSukhpreet Deol
Bank Teller at Wells FargoBank Teller at Wells Fargo
Sarah WilliamsonSarah Williamson
Charge Capture Specialist, Lead at Adventist HealthCharge Capture Specialist, Lead at Adventist Health