Beth Muiruri
Calgary,AB
Summary
Results-driven professional with a strong emphasis on customer service and satisfaction. Demonstrating ability to lead teams and communicate effectively across all levels. Proficient in schedule coordination and team mentoring. Balances technical skills with interpersonal abilities to foster a productive work environment.
Overview
14
14
years of professional experience
Work History
Acting Assistant Manager
Safeway
Calgary, Alberta
05.2023 - 06.2025
- Streamlined inventory management processes, improving stock accuracy and minimizing discrepancies.
- Oversaw daily operations of customer service representatives, monitoring performance and ensuring policy adherence.
- Trained new employees on effective customer interaction skills and company procedures.
- Resolved escalated issues by addressing complaints and providing exceptional service to enhance customer loyalty.
- Scheduled shifts, managed employee records, prepared reports, and coordinated meetings efficiently.
- Fostered positive work environment, encouraging collaboration and recognizing employee achievements for professional growth.
Customer Service Representative
Safeway
Calgary, Alberta
08.2014 - 05.2023
- Processed orders accurately and efficiently using company systems to enhance operational flow.
- Handled customer inquiries and complaints professionally, ensuring resolution and satisfaction.
- Provided product and service information, assisting customers in fulfilling their needs.
- Managed customer accounts and processed transactions to maintain accurate records.
- Maintained high customer satisfaction through effective communication strategies.
- Stocked and organized shelves to ensure optimal product availability.
Private Nanny
private homes
Calgary, Alberta
12.2011 - 04.2021
- Created a safe, nurturing environment through personalized care for children.
- Ensured punctuality in transportation and participation in extracurricular activities by coordinating schedules.
- Implemented strategies to improve children's social skills and emotional well-being.
- Oversaw household management, including meal preparation and cleanliness maintenance.
- Led various activities, both indoors and outdoors, to keep children engaged.
- Supported problem-solving skills by helping children navigate conflicts constructively.
Education
Some College (No Degree) - Medical Emergency Responder
S.A.I.T
Calgary, ABSkills
- Excellent customer service
- Strong communication
- Calmness under pressure
- Attention to detail
- Problem-solving skills
- Emergency management
- Organizational skills
Timeline
Acting Assistant Manager
Safeway
05.2023 - 06.2025
Customer Service Representative
Safeway
08.2014 - 05.2023
Private Nanny
private homes
12.2011 - 04.2021
Some College (No Degree) - Medical Emergency Responder
S.A.I.T