Beth Muiruri
Calgary
Summary
Seeking a flight attendant position where I can utilize my exceptional customer service skills, attention to detail, and passion for travel to enhance passenger experience and contribute to the success of the airline.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant manager
Safeway
05.2021 - Current
- Overseeing the daily activities of customer service representatives, by monitoring performance, providing feedback, and ensuring that staff adhere to company policies.
- Training new employees, equipping them with the skills and knowledge necessary for effective customer interaction.
- Addressing escalated issues that require a higher level of intervention, resolving complaints, answer questions, and provide exceptional service to ensure customer satisfaction and loyalty.
- Scheduling shifts, managing employee records, preparing reports, and coordinating meetings.
- Fostering a positive work environment and encouraging collaboration by employees, recognizing achievements, and working towards creating a supportive atmosphere that promotes professional growth.
Customer service
Safeway
08.2014 - 05.2021
- Handled customer inquiries and complaints with professionalism and empathy.
- Provided information on products and services, assisting customers with their needs.
- Processed transactions and managed customer accounts.
- Maintained a high level of customer satisfaction through effective communication.
Education
High school diploma -
01.2004
Skills
- Excellent customer service and interpersonal skills
- Strong communication and problem-solving abilities
- Ability to remain calm under pressure and handle emergencies effectively
- Attention to detail and organizational skills
Certification
- Emergency medical responder
- CPR and First Aid Certified
Languages
English
Timeline
Assistant manager
Safeway
05.2021 - Current
Customer service
Safeway
08.2014 - 05.2021
High school diploma -
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