- Gardening
- Camping
Beth Lawson
Thornhill,British Columbia
Summary
Dynamic General Store Manager with more than 20 years experience with a proven track record, excelling in inventory oversight and customer relations. Achieved consistent budget targets while fostering team collaboration and enhancing customer satisfaction. Skilled in promotional planning and operations management, driving profitability through effective merchandising strategies.
Overview
9
9
years of professional experience
Work History
General Store Manager
Blue Barn Pet and Hobby Farm
01.2020 - 09.2025
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
- Approved regular payroll submissions for employees.
- Completed point of sale opening and closing procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Rotated merchandise and displays to feature new products and promotions.
Divisional Sales Manager
Staples
06.2019 - 01.2020
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Store Manager
The Body Shop Canada
03.2017 - 08.2019
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
High School Diploma -
Earl Marriott Secondary
White Rock, BCSkills
- Promotional planning
- Inventory oversight
- Profit maximization
- Product merchandising
- Staff management
- Operations management
- POS systems operations
- Customer relations
- Stock management
- Inventory control
Interests
Timeline
General Store Manager
Blue Barn Pet and Hobby Farm
01.2020 - 09.2025
Divisional Sales Manager
Staples
06.2019 - 01.2020
Store Manager
The Body Shop Canada
03.2017 - 08.2019
High School Diploma -
Earl Marriott Secondary
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