Beth Keats
Guelph
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Shore Grill & Grotto
04.2024 - Current
- Exceptional ability to work calmly in a stressful situation
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Seasonal Team Member
Edible Arrangements
02.2020 - Current
- Worked with a small team to assemble fruit baskets
- Answered incoming calls, talked to customers to obtain orders
- Carefully prepared and packed orders for delivery
- Managed seasonal displays, attracting attention and driving sales through strategic placement.
Server, Main Expediter, Main Hostess
Snug Harbour Seafood Bar & Grill
06.2019 - 08.2023
- Provided exceptional customer service by promptly greeting and seating guests, taking orders, and ensuring their needs were met
- Collaborated with the kitchen staff as head expediter to ensure timely and accurate order delivery
- Maintained cleanliness and organization of the dining area, ensuring a pleasant and safe environment for guests
- Resolved customer complaints and concerns professionally and efficiently, aiming to exceed their expectations
General Labour
A&S Property Developments
02.2019 - Current
- Assisted with small jobs, including painting, cleaning, and lawn maintenance
- Worked with Property Manager to complete general maintenance of rental properties
Education
Bachelor of Commerce - Real Estate
University of Guelph
Guelph, ON04-2027
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Sales techniques
- Guest relations management
- Item promotion
Certification
- First Aid Certification - American Red Cross.
- Alcohol Server Certification - Smart Serve.
- ServSafe Alcohol Certification - National Restaurant Association.
- WHIMIS- Workplace Hazardous Materials Information System
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Server
Shore Grill & Grotto
04.2024 - Current
Seasonal Team Member
Edible Arrangements
02.2020 - Current
Server, Main Expediter, Main Hostess
Snug Harbour Seafood Bar & Grill
06.2019 - 08.2023
General Labour
A&S Property Developments
02.2019 - Current
Bachelor of Commerce - Real Estate
University of Guelph
Similar Profiles
Ellie KleffnerEllie Kleffner
Restaurant Hostess at Grotto GrillRestaurant Hostess at Grotto Grill
Elizabeth JankowskiElizabeth Jankowski
Server at Connolly's Shore GrillServer at Connolly's Shore Grill
Casey BrewerCasey Brewer
Bartender at Shore Dogs GrillBartender at Shore Dogs Grill