Beth Hyl
Summary
Reliable and organized professional with experience in customer service, sales support, and team leadership. Skilled at managing multiple tasks, handling inbound and outbound communications, and providing excellent service. Seeking part-time weekend work to contribute strong work ethic and attention to detail.
Overview
1
1
year of professional experience
Work History
BDC Representative
Car Girls
Aurora, ON
03.2025 - Current
- Handle inbound service calls and appointment scheduling for Lexus and Toyota customers, ensuring a seamless and professional customer experience.
- Conduct outbound service calls for multiple dealership contracts, including Mitsubishi, Honda, Volkswagen, GMC, Chevrolet, and Mazda, to schedule service appointments and follow up on customer needs.
- Manage outbound sales calls for Ford, assisting in lead follow-up, customer inquiries, and vehicle promotion information.
- Perform Customer Satisfaction Index (CSI) follow-up calls to support dealership retention and service quality initiatives.
- Utilize dealership software platforms such as DealerMine, Xtime, and [other software] to manage appointments, customer records, and workflow efficiently.
- Adapt to varying dealership standards and protocols while maintaining consistent professionalism and client-focused communication.
- Maintain accurate data entry and documentation for all inbound and outbound interactions, contributing to overall dealership performance.
Crew Lead
Urban Life Solutions
Uxbridge, ON
05.2024 - 07.2024
- ed and coordinated a landscaping crew responsible for maintaining municipal properties, including parks, sports fields, boulevards, and other city-maintained areas.
- Assigned team members to specific job sites and tasks, ensuring efficient workflow and timely completion of projects across multiple locations.
- Operated company trucks and trailers to transport equipment and materials safely between job sites.
- Performed hands-on landscaping duties, including mowing, trimming, and general property upkeep, while maintaining high safety and quality standards.
- Communicated with municipal representatives to understand site requirements and ensure compliance with city standards.
- Trained and supported team members on equipment operation, safety protocols, and proper landscaping techniques.
Education
Diploma - Paralegal Studies
Humber College
EtobicokeBachelor of Science - Psychology And Philosophy
Trent University
Peterborough, ONSkills
- Customer Service & Client Relations
- Inbound & Outbound Call Handling
- Appointment Scheduling & Follow-Up
- Sales Support & Lead Qualification
- Team Leadership & Crew Coordination
- Time Management & Multi-Site Scheduling
- Communication & Interpersonal Skills
- Data Entry & CRM/Dealership Software (DealerMine, Xtime, [other])
- Problem-Solving & Conflict Resolution
- Equipment & Vehicle Operation
Timeline
BDC Representative
Car Girls
03.2025 - Current
Crew Lead
Urban Life Solutions
05.2024 - 07.2024
Diploma - Paralegal Studies
Humber College
Bachelor of Science - Psychology And Philosophy
Trent University