BETHANY HETHERSHAW
Calgary,Canada
Summary
Detail-oriented and compassionate Administrator with strong experience in patient scheduling, surgical booking, chart management, and administrative support in fast-paced healthcare settings. Skilled in admissions, EMR systems, and coordinating with multidisciplinary teams. Known for accuracy, professionalism, and delivering excellent patient service while supporting smooth unit and clinic operations.
Overview
6
6
years of professional experience
Work History
Nursing Unit Assistant
Vancouver Island Health Authority
Nanaimo, Canada
11.2021 - 01.2026
- Experience in Post Anesthetic Care Unit, Surgical Clinic, Hip and Knee Clinic and Ambulatory Care
- Executed patient registrations and admissions utilizing EMR systems.
- Assembled and maintained patient charts, forms, and confidential documents.
- Facilitated communication among physicians, nurses, and health teams.
- Provided support and assistance to patients and families.
- Operated a multi-line phone system, relaying messages efficiently.
- Conducted scanning, faxing, photocopying, and mail distribution tasks.
- Ensured workspace cleanliness and organization at all times.
- Processed admissions, discharges, and transfers within nursing unit.
Surgical Services Booking Clerk
Vancouver Island Health Authority
Nanaimo
11.2021 - 01.2026
- Coordinated patient bookings and scheduling across multiple healthcare departments.
- Managed appointment changes and cancellations efficiently for optimal patient flow.
- Utilized electronic health record systems to maintain accurate patient information.
- Assisted patients in navigating booking processes and addressing inquiries promptly.
- Processed referrals and ensured timely communication between healthcare providers.
- Answered incoming calls, responded to customer inquiries, and took messages as needed.
Medical Laboratory Assistant
LifeLabs
Nanaimo, Canada
01.2020 - 12.2020
- Explained specimen collection procedures and prepared patients.
- Performed phlebotomy, ECGs, and Holter monitor setup/removal.
- Entered patient demographics and requisition data accurately.
- Provided patient support with clear communication.
Education
Medical Office Assistant & Health Unit Clerk Diploma -
Academy of Learning Career College
01.2022
Medical Laboratory Assistant Diploma -
Stenberg College
01.2020
High School Diploma -
Wellington Secondary School
01.2018
Skills
- Surgical and diagnostic scheduling
- Nursing unit coordination
- Patient admissions & registration
- EMR systems
- Chart assembly & document management
- Medical terminology
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Time management
- Multitasking
- Compassionate patient interaction
- Detail orientation
- Problem solving
References
References available upon request.
Timeline
Nursing Unit Assistant
Vancouver Island Health Authority
11.2021 - 01.2026
Surgical Services Booking Clerk
Vancouver Island Health Authority
11.2021 - 01.2026
Medical Laboratory Assistant
LifeLabs
01.2020 - 12.2020
Medical Office Assistant & Health Unit Clerk Diploma -
Academy of Learning Career College
Medical Laboratory Assistant Diploma -
Stenberg College
High School Diploma -
Wellington Secondary School