Beth Cooper
Summary
Dynamic professional with a proven track record in customer service and team leadership. Excelled in enhancing guest experiences and streamlining operations, demonstrating exceptional communication and problem-solving skills. Fluent in English with advanced French, adept at managing high-volume environments with efficiency. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Palms Beach House
01.2025 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Cultural Representative Program
Walt Disney World
11.2023 - 11.2024
- Food and beverage customer service.
- Provided exemplary guest service and shared comprehensive company knowledge.
- Prepared food and beverage items, maintained a clean and organized workspace, and trained and delegated tasks to coworkers.
- Provided customer service support by responding promptly to inquiries from members of the public regarding Canadian culture-related topics.
- Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
Activities Representative
Sun Peaks Resort
06.2022 - 08.2022
- Responding to customer emails and phone calls, updating resources concerning the current activities available, and assisting with preparation for upcoming seasons, such as contacting customers regarding advanced ski passes and locker rentals.
- Managing the activities desk independently, and demonstrating knowledge of the resort and its facilities.
- Assisting customers with canoe, kayak, and paddleboard rentals (instructing how to use the gear provided, and relaying all safety precautions and directions).
Server/Barista/Bartender
Cibo Trattoria/Uva Wine and Cocktail Bar
05.2021 - 08.2021
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Opened the café and restaurant independently.
- Provided detailed information on menu items, including ingredients, and preparation methods.
- Provided exceptional service to a high volume of daily customers.
Barista
Starbucks
01.2019 - 08.2019
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Monitored inventory levels of supplies and restocked when necessary.
Education
Bachelor of Arts - English Honors, Communications and Digital Media
Bishop's University
Sherbrooke, QC06.2023
High School Diploma - undefined
Earl Marriott Secondary
Surrey, BC06.2018
Skills
- Excellent customer service and communication skills
- Team member and independent worker
- Management skills and experience
- Creative writing
- Time management abilities
- Team Leadership
- Problem-solving abilities
- Strong work ethic
Languages
English
Native or Bilingual
French
Professional Working
Certification
- Serving it Right
- First Aid
- Drama Certificate
- Irish Dance Awards and Certificates
Timeline
Server
Palms Beach House
01.2025 - Current
Cultural Representative Program
Walt Disney World
11.2023 - 11.2024
Activities Representative
Sun Peaks Resort
06.2022 - 08.2022
Server/Barista/Bartender
Cibo Trattoria/Uva Wine and Cocktail Bar
05.2021 - 08.2021
Barista
Starbucks
01.2019 - 08.2019
High School Diploma - undefined
Earl Marriott Secondary
Bachelor of Arts - English Honors, Communications and Digital Media
Bishop's University
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