Beth Cooper
Vancouver,BC
Summary
Dynamic professional with a proven track record in customer service and team leadership, notably at Walt Disney World. Excelled in enhancing guest experiences and streamlining operations, demonstrating exceptional communication and problem-solving skills. Fluent in English with advanced French, adept at managing high-volume environments with efficiency. Achieved significant improvements in customer satisfaction and operational workflow.
Overview
7
7
years of professional experience
Work History
Cultural Representative Program
Walt Disney World
Orlando, Florida
11.2023 - 11.2024
- Food and beverage customer service.
- Provided exemplary guest service and shared comprehensive company knowledge.
- Prepared food and beverage items, maintained a clean and organized workspace, and trained and delegated tasks to coworkers.
- Provided customer service support by responding promptly to inquiries from members of the public regarding Canadian culture-related topics.
- Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
Activities Representative
Sun Peaks Resort
Sun Peaks, BC
06.2022 - 08.2022
- Responding to customer emails and phone calls, updating resources concerning the current activities available, and assisting with preparation for upcoming seasons, such as contacting customers regarding advanced ski passes and locker rentals.
- Managing the activities desk independently, and demonstrating knowledge of the resort and its facilities.
- Assisting customers with canoe, kayak, and paddleboard rentals (instructing how to use the gear provided, and relaying all safety precautions and directions).
Server/Barista/Bartender
Cibo Trattoria/Uva Wine and Cocktail Bar
Vancouver, BC
05.2021 - 08.2021
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Opened the café and restaurant independently.
- Provided detailed information on menu items, including ingredients, and preparation methods.
- Provided exceptional service to a high volume of daily customers.
Barista
Starbucks
Surrey, BC
01.2019 - 08.2019
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Cashier
Canadian Tire
Surrey, BC
07.2017 - 08.2018
- Greeted customers and answered any questions about the store's products and services.
- Operated the cash register efficiently and accurately, and processed payments by cash, check, credit card, gift card, or automatic debit.
- Issued receipts, refunds, credits, or changes due to customers.
- Stocked shelves with merchandise when needed.
Education
Bachelor of Arts - English Honours
Bishop's University
Sherbrooke, QC06.2023
High School Diploma -
Earl Marriott Secondary
Surrey, BC06.2018
Skills
- Excellent customer service, and communication skills
- Team member, and independent worker
- Management skills and experience
- Creative writing
- Language proficiency: English and French
- Time management abilities
- Team Leadership
- Problem-solving abilities
Languages
- English, Fluent
- French, Advanced
- Spanish, Beginner
Certificates and awards
- Serving it Right
- First Aid
- Drama Certificate
- Irish Dance Awards and Certificates
Personal Information
- Canadian Citizen
- British Citizen
References
References available upon request.
Timeline
Cultural Representative Program
Walt Disney World
11.2023 - 11.2024
Activities Representative
Sun Peaks Resort
06.2022 - 08.2022
Server/Barista/Bartender
Cibo Trattoria/Uva Wine and Cocktail Bar
05.2021 - 08.2021
Barista
Starbucks
01.2019 - 08.2019
Cashier
Canadian Tire
07.2017 - 08.2018
Bachelor of Arts - English Honours
Bishop's University
High School Diploma -
Earl Marriott Secondary
Similar Profiles
DuWayne WhitneyDuWayne Whitney
Sales Associate, GSCC – Global Sales Call Center at Walt Disney World – Disney Vacation ClubSales Associate, GSCC – Global Sales Call Center at Walt Disney World – Disney Vacation Club
Norma Aftis-DiazNorma Aftis-Diaz
DVC Member Services Advisor at Walt Disney World/Disney Vacation ClubDVC Member Services Advisor at Walt Disney World/Disney Vacation Club
Kylee HanishKylee Hanish
Customer Experience and Retail Manager at Walt Disney World Parks & Resorts Disney SpringsCustomer Experience and Retail Manager at Walt Disney World Parks & Resorts Disney Springs
NICOLE JOHNSTONNICOLE JOHNSTON
Cast Member at Disney College Program Intern, Walt Disney WorldCast Member at Disney College Program Intern, Walt Disney World
Thien Phuoc HuynhThien Phuoc Huynh
Volunteer at Little Minh's KitchenVolunteer at Little Minh's Kitchen