Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

BETELHEM ANGASSA

Edmonton,AB

Overview

6
6
years of professional experience

Work History

Design Consultant

TILE TOWN
Edmonton
11.2022 - 05.2023
  • Collaborated with clients to develop innovative design solutions tailored to their specific needs, resulting in a 20% increase in client satisfaction ratings
  • Selected color schemes, styles, themes, and layouts to bring approved designs to life
  • Used critical thinking to break down problems, evaluate solutions, and make decisions
  • Learned new skills and applied them to daily tasks to improve efficiency and productivity
  • Improved operations through consistent hard work and dedication
  • Actively listened to customers, handled concerns, and escalated significant issues to the store manager
  • Prepared original and relevant options for clients suitable to individual requirements.

Sales Leader

AMERICAN EAGLE
Edmonton
04.2022 - 10.2022
  • Created and maintained a high-quality work environment to motivate team members to perform at their highest level
  • Participated in store meetings and product training sessions to understand and sell items
  • Trained, coached, and mentored new sales associates for maximum performance
  • Monitored sales team performance and provided constructive feedback
  • Led sales team to exceed quarterly sales goals
  • Managed 10+ employees and developed a team focused on customer service and results
  • Challenged Sales and Stock Associates with clear, attainable goals and consistently provided ongoing performance feedback through real-time coaching.

Shift Supervisor

STARBUCKS
Edmonton
10.2018 - Current
  • Developed positive relationships with the team by understanding and addressing individual motivation, needs, and concerns
  • Handled escalated customer concerns/complaints and devised creative solutions to ensure customer loyalty
  • Built a performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within
  • Prepared shift summary reports for the manager and communicated regularly on goals and progress
  • Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns
  • Delivered successful training to more than 5+ employees during tenure, educating them on successful work processes and productivity strategies
  • Managed inventory and ordered supplies to keep the location well stocked with necessary supplies
  • Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing, and thorough cleanliness and sanitation of space
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.

Education

Bachelor of Arts - Art and Design

University of Alberta
Edmonton, AB

Skills

  • Adobe Illustrator
  • Office Suits
  • Creativity
  • Teamwork
  • Leadership
  • Organizational Research
  • Communication
  • Attention to detail

Volunteer Experience

REHOBOTH YOUTH MINISTRY, Youth Leader  May 2018-Feb 2020

Coached, Instructed, and supervised participating youths.

Mentored small groups of 2-4 participants.

Prepared agendas and planned activities and events.

THE CARROT COMMUNITY ART, Barista  Oct 2023-Present

Maintain a clean café by promptly clearing dishes, and cleaning and sanitizing tables. Prepared and served coffee, espresso drinks, and teas.

Art Gallery of Alberta, Volunteer Staff Jan 2024-Present

Greeting guests, checking membership, and capacity counting at events

Supporting educators prepare supplies and help clean up

Timeline

Design Consultant

TILE TOWN
11.2022 - 05.2023

Sales Leader

AMERICAN EAGLE
04.2022 - 10.2022

Shift Supervisor

STARBUCKS
10.2018 - Current

Bachelor of Arts - Art and Design

University of Alberta

Similar Profiles

CREATE PROFILE
BETELHEM ANGASSA