Betelehem Yirdaw
Summary
Experienced Sales Representative with a strong knowledge in sales. Excels at building lasting customer relationships to attract and retain clients. Adept at presenting products effectively and closing deals through a determined and results-oriented approach. Proficient networker with proven skills in cold calling, strategic planning, and task prioritization to drive efficiency and achieve sales goals.
Overview
4
4
years of professional experience
Work History
Sales Representative
Telesolutions
09.2025 - 10.2025
- Establish rapport with customers to understand their needs.
- Explain product features, advantages, and benefits.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Recorded accurate and efficient records in customer database.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Met existing customers to review current services and expand sales opportunities.
- Consulted with businesses to supply accurate product and service information.
HR Service Desk Agent
TIKTOK Technologies LTD
10.2021 - 04.2025
- Responded to employee queries via phone, email, ticketing systems, and chat, ensuring timely and accurate support.
- Addressed inquiries related to HR policies, procedures, payroll, benefits, leave management, and onboarding processes.
- Conducted and managed background checks as part of pre-employment screening.
- Worked on HR operational tasks including onboarding documentation, benefits enrollment, and employment verifications.
- Maintained and updated employee data in HRIS platforms
- Collaborated with the HR team to implement policies and procedures aligned with organizational and legal standards.
- Created Standard Operating Procedures (SOPs) to help employees effectively navigate HR systems and self-service tools.
- Ensured adherence to internal compliance protocols and external labor law requirements.
- Generated service desk performance reports, highlighting trends, issue resolution times, and areas for improvement.
- Provided continuous feedback to the HR team on recurring employee concerns, process inefficiencies, and suggested improvements.
Education
Bachelor - Human Resources Management
Vistula University
Warsaw12.2023
Skills
- Organized
- Prioritization
- Multi-task
- Clear Communication
- Problem Solving
- Soft skills
- Onboarding and orientation
- HR policies implementation
- HRIS proficiency
- Confidential document control
- Project management
- Adaptability
Languages
English
Native or Bilingual
Tools
- Microsoft office apps
- Google apps
- Citrix
- Zendesk
- Salesforce
- Lark
- Workday/ People system
- Docusign
Timeline
Sales Representative
Telesolutions
09.2025 - 10.2025
HR Service Desk Agent
TIKTOK Technologies LTD
10.2021 - 04.2025
Bachelor - Human Resources Management
Vistula University