Summary
Overview
Work History
Education
Skills
Timeline
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Betang Agha Manalsseh

LAVAL,QC

Summary

Hardworking and punctual professional works in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day.

Overview

7
7
years of professional experience

Work History

Customer Care Representative

CEC CEPROM
DOUALA, CAMEROON
07.2023 - 09.2023
  • Built sustainable relationships of trust through open communication with customers.
  • Researched resolutions, contacted necessary departments and responded to customer by phone, mail, or fax as follow-up.
  • Strengthened customer retention by offering discount options.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

Stock Controller

ASSURANCE LA GRACE
DOUALA , CAMEROON
04.2021 - 02.2023
  • Prepared reports on inventory levels, price changes and stock movements.
  • Identified opportunities for cost savings across purchasing processes.
  • Replenished items to maintain stock availability.
  • Completed regular checks on stock levels and compared against forecasted demand.
  • Read orders to obtain item numbers and located merchandise in bins or on shelves.
  • Maintained inventory records and updated them regularly in the company's database.
  • Received and counted stock items, recording data manually or on computer for inventory purposes.
  • Calculated, established and managed modification of authorized stock levels.

Store Manager

SANTALUCIA
DOUALA, CAMEROON
02.2017 - 02.2021
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Forecasted customer demand to set prices or credit terms for goods or services.

Education

Bachelor of Arts - Accounting And Finance

UNIVERSITY OF BAMENDA
BAMENDA
06-2015

Skills

  • Client /vendor relation
  • inventory report generation
  • Executive team leadership
  • Can also operate forklift
  • Good customer relationship
  • Good management of external partners
  • Purchase order management
  • Stock auditing

Timeline

Customer Care Representative

CEC CEPROM
07.2023 - 09.2023

Stock Controller

ASSURANCE LA GRACE
04.2021 - 02.2023

Store Manager

SANTALUCIA
02.2017 - 02.2021

Bachelor of Arts - Accounting And Finance

UNIVERSITY OF BAMENDA

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Betang Agha Manalsseh