T Sivasubramanian
Prince Albert,SK
Summary
- Highly engaged, creative curriculum-development and innovative training professional with broad experience in fast-paced environments and on digital learning platforms. Experienced in managing and coordinating instructional teams, as well as delivering content on organizational effectiveness and technical processes and procedures.
Overview
14
14
years of professional experience
1
1
Certification
Work History
General Manager
BW Premier Hotel
Prince Albert, Saskatchewan
2020 - Current
- Recruited, trained and empowered employees to achieve key performance indicators.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Designed sales and service strategies to improve revenue and retention.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Guided management and supervisory staff to promote smooth operations.
- Inspired employees to work as cohesive team while delivering exceptional service to customers in every interaction.
- Analyzed quarterly sales statistics and prepared analyses for corporate management.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Established and maintained effective communication with staff members to ensure efficient operations.
Junior SOUS Chef
Crieff Hydro Hotel
Scotland
01.2010 - 11.2014
- Performed as head chef as needed to maintain team productivity and restaurant quality.
- Created diverse cuisines, including full restaurant, special event, catering and tasting menus.
- Created new menu items and interesting plating designs.
- Provided performance feedback and coached employees with setting quarterly goals.
- Fulfilled special order requests, including special occasion cakes and party platters.
Manager of Operations
Best Western Marquis inn
Prince Albert, SK
2017 - 2020
- Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
- Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Helped train and develop new talent.
- Analyzed data to identify trends in customer service issues, financials, staffing needs., to make informed decisions regarding operations.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
Education
Graduate Diploma - Immigration Consultant
Ashton College
Vancouver, BC05.2021
Post Graduate - International Hospitality Management
Lancaster University
United Kingdom2011
Bachelor of science - Hospitality and Hotel Administration
Tamilnadu University
2008
Higher National Diploma - Catering Technology and Culinary science
State IHM
2008
Skills
- Leadership and team building
- Financial administration
- Employee development
- Advertising and marketing
- Recruiting and hiring
- Customer relationship management
- Performance improvements
- Cross-functional team management
- Networking abilities
- Project management
- Top talent recruiting, hiring and retention
Affiliations
- Regulated Canadian Immigration Consultant (RCIC)
- Licensed Recruiter & Immigration Consultant (FWRISA) in Saskatchewan
- Member of Canadian Association of Professional Immigration Consultants (CAPIC)
- Notary public in Saskatchewan
- Member in Royal Institute of Hospitality London
Certification
- Occupational Safety and Health, Food Safety: Certified
- Certified HACCP Auditor and Internal Auditor in ISO 9001:2001
Timeline
Junior SOUS Chef
Crieff Hydro Hotel
01.2010 - 11.2014
General Manager
BW Premier Hotel
2020 - Current
Manager of Operations
Best Western Marquis inn
2017 - 2020
Graduate Diploma - Immigration Consultant
Ashton College
Post Graduate - International Hospitality Management
Lancaster University
Bachelor of science - Hospitality and Hotel Administration
Tamilnadu University
Higher National Diploma - Catering Technology and Culinary science
State IHM
- Occupational Safety and Health, Food Safety: Certified
- Certified HACCP Auditor and Internal Auditor in ISO 9001:2001
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