Beste Baltas
Ottawa,Canada
Overview
5
5
years of professional experience
Work History
Student Product Representative
Nova Scotia Spirit Company
Halifax, NS
09.2022 - 04.2024
- Advertise company products through social media, curating a personal Instagram page to advertise drinks, products, and promotions to customers. Designed promotional materials using graphic design software.
- Represent the brand at local marketing events, providing customer service, displaying products, and addressing customer questions.
- Attended conferences, trade shows, and other events to promote products.
- Analyzed customer feedback data to recommend improvements in products and services offered.
- Communicated with potential customers to introduce Blue Lobster Vodka Sodas, explain benefits and drive sales.
- Create comprehensive proposals aimed at enhancing the efficiency and effectiveness of the university representative program.
- Organize monthly plans for product advertising, communicating plans with a supervisor and sending regular updates regarding outreach and upcoming events.
- Plan promotional events for peers, as well as coordinate with university societies to include products in society events.
- Reference: Hayley Vienneau - Supervisor, Marketing & Events, Hayley.vienneau@novascotiaspirits.com
Hostess
Riviera
Ottawa, ON
07.2023 - 08.2023
- Ensure seamless experiences for guests by meticulously attending to detail and projecting a professional image for the restaurant.
- Welcome and escort guests to their seats, fostering a warm and inviting atmosphere within an upscale dining environment.
- Proficiently handle reservations and large party arrangements, proactively organizing seating arrangements in advance.
- Assist servers by resetting tables, offering support, and maintaining open communication to meet the needs of both guests and staff.
- Effectively manage customer flow during peak hours, accurately estimating wait times and accommodating customer requests.
- Utilize strong teamwork and communication skills to foster a collaborative work environment.
- Reference: Gillian Ainsworth - Manager, info@dineriviera.com
Information Management Assistant
and Procurement Canada
Ottawa, ON
04.2022 - 08.2022
- Proficiently conducted online casework, managed virtual filing and organization of sensitive member documents and information.
- Organized and updated documents in the company's digital repository.
- Developed and maintained databases to store information related to organizational activities. Monitored data inputs to manage and maintain accuracy.
- Reviewed and organized incoming and outgoing mail, prioritizing the handling of sensitive member information for timely distribution.
- Utilized government tools and applications, along with daily utilization of Microsoft Office, Word, Excel, and MS Teams.
- Demonstrated working proficiency in French, capable of reading and effectively organizing documents and information in the language.
- Reference: Maine Lemieux - Team Manager, Miane.Lemieux@tpsgc-pwgsc.gc.ca
Server, Beverage Cart, & Proshop Receptionist
Gatineau Golf and Country Club
Gatineau, QC
07.2020 - 08.2022
- Provided exceptional customer service by promptly and courteously taking food and drink orders, ensuring a delightful dining experience for members and guests.
- Demonstrated expertise in mixology by crafting specialized cocktails and expertly pouring beers on tap, consistently meeting the club's high standards for beverage quality.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Managed inventory and maintained the beverage cart, ensuring it was stocked with fresh products and neatly organized to facilitate efficient service.
- Utilized persuasive communication skills to upsell products, enhancing revenue while attentively meeting the preferences and needs of patrons.
- Played a vital role in formal dining events, such as weddings, by providing attentive service and contributing to the seamless execution of memorable occasions.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Scheduled tee-times for customers, and other visitors.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Reference: Lewis Lehman - General Club Manager, clubhousemanager@gatineaugolf.com, events@gatineaugolf.com
Lifeguard & Swim Instructor
Richcraft Recreation Complex
Kanata, ON
09.2019 - 03.2020
- Applied strong organization and time management skills to create comprehensive lesson plans and class schedules, ensuring effective instruction for diverse groups of students.
- Monitored swimmers to ensure safety in the pool area. Performed emergency rescues when necessary. Enforced all safety regulations and posted rules for patrons.
- Prepared detailed incident reports following accidents or other incidents.
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
- Successfully taught swimming classes to individuals of all ages, including children with special needs, fostering a safe and supportive learning environment.
- Provided prompt first aid and exemplary customer service to pool patrons, actively preventing unsafe situations and educating swimmers on water safety protocols.
- Reference: Andrea Nguyen - Headguard/Supervisor, (613) 899 2651
Hostess
3 Brewers
Kanata, ON
03.2019 - 09.2019
- Warmly greeted guests upon arrival, escorted them to their seats, and cultivated a welcoming atmosphere, enhancing the overall dining experience.
- Efficiently managed reservations and large parties, often arranging seating in advance to accommodate guest preferences. Accurately recorded customer information into reservation system.
- Supported servers by resetting tables, expediting food service during peak hours, and maintaining clear communication to fulfill guest requests promptly.
- Effectively managed customer flow during busy periods, communicated wait times, and adapted service to meet customer needs.
- Reference: Patrick Rowan - General Manager, (613) 380 8190
Office Volunteer
The Ottawa Hospital
Ottawa, ON
01.2019 - 04.2019
- Provided assistance to staff in the daily operations of the organization.
- Organized and maintained records of volunteer hours.
- Managed internal communications by handling correspondence with hospital volunteers, ensuring timely responses and accurate record-keeping.
- Responsible for the handling and filing of sensitive documents, maintaining confidentiality and organizational efficiency.
- Provided oversight of fellow volunteers through regular check-ins, addressing their needs and ensuring smooth operation of volunteer activities.
- Delivered excellent customer service to hospital visitors and patients, offering assistance and support as needed.
- Reference: Husnia Sharifi - Supervisor, (647) 971 7937
Education
Bachelor of Arts - Law, Justice, And Society
Dalhousie University
Halifax, NS04-2025
Ontario Secondary School Diploma -
All Saints Catholic High School
06.2020
Skills
- Organizational Skills
- Adaptability and Flexibility
- Product and service knowledge
- Time Management
- Planning and coordination
- Product Promotion
- Excellent communication, teamwork and collaboration skills
- Written Communication
- Problem-solving aptitude
- Exceptional customer service and interpersonal skills
- Records Management
- Data maintenance
- Microsoft Word, Excel, Outlook
- File Maintenance
- System Documentation
- Analytical Thinking
Timeline
Hostess
Riviera
07.2023 - 08.2023
Student Product Representative
Nova Scotia Spirit Company
09.2022 - 04.2024
Information Management Assistant
and Procurement Canada
04.2022 - 08.2022
Server, Beverage Cart, & Proshop Receptionist
Gatineau Golf and Country Club
07.2020 - 08.2022
Lifeguard & Swim Instructor
Richcraft Recreation Complex
09.2019 - 03.2020
Hostess
3 Brewers
03.2019 - 09.2019
Office Volunteer
The Ottawa Hospital
01.2019 - 04.2019
Bachelor of Arts - Law, Justice, And Society
Dalhousie University
Ontario Secondary School Diploma -
All Saints Catholic High School
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