Bessy Day
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
14
14
years of professional experience
Work History
Manager
Empire Life, The Empire Life Insurance
06.2024 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Supervisor
Empire Life, The Empire Life Insurance
09.2020 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
Compensation Specialist
Empire Life, The Empire Life Insurance
08.2018 - 09.2020
- Calculated, validated accuracy of and submitted commission payments within specified deadlines.
- Developed and implemented reporting and auditing tools to improve incentive administration processes, policies and procedures.
- Researched and resolved commission or bonus payment-related inquiries.
- Identified process or policy deficiencies and worked with key players to drive process improvement.
Customer Service Representative
Empire Life
06.2017 - 08.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
Installed Sales Coordinator
Lowes Home Improvement
11.2010 - 06.2017
- Coordinated installations reviews and completion of related paperwork.
- Operated and served as subject matter expert on in-store order management system.
- Confirmed customer satisfaction by utilizing targeted follow-up methods after installs.
- Assisted with employee training and coaching in Installed Sales program.
- Prepared materials and staged items for installer pickup.
Education
High School Diploma -
Regiopolis - Notre Dame Catholic Secondary School
Kingston, ON06.2006
Skills
- Priority Management
- Performance Tracking and Evaluations
- Managing Operations and Efficiency
- Leadership
- Communication
Languages
Spanish
Native or Bilingual
Timeline
Manager
Empire Life, The Empire Life Insurance
06.2024 - Current
Supervisor
Empire Life, The Empire Life Insurance
09.2020 - Current
Compensation Specialist
Empire Life, The Empire Life Insurance
08.2018 - 09.2020
Customer Service Representative
Empire Life
06.2017 - 08.2018
Installed Sales Coordinator
Lowes Home Improvement
11.2010 - 06.2017
High School Diploma -
Regiopolis - Notre Dame Catholic Secondary School
Similar Profiles
SUSAN FLEURYSUSAN FLEURY
SALES SUPPORT COORDINATOR at EMPIRE LIFE INSURANCE COMPANYSALES SUPPORT COORDINATOR at EMPIRE LIFE INSURANCE COMPANY
Jemima PaulJemima Paul
Customer Service Representative at The Empire Life Ins.CoCustomer Service Representative at The Empire Life Ins.Co
Sofia El Filali AdibSofia El Filali Adib
Bilingual Advisor Services Coordinator at Empire LifeBilingual Advisor Services Coordinator at Empire Life