Bess Williams
Hamilton,Ontario
Summary
Administration Professional, knowledgeable team leader and dedicated problem solver with 20+ years expertise. Services offered under remote and hybrid working conditions.
Organized and efficient at supporting corporate level officers and senior management personnel with demonstrated command of financial and operational leadership.
Attentive to detail with aptitude for coordinating projects, events, programs and business operations. Prioritizes projects and multitasks effectively to achieve project goals. Methodical and detail-oriented with strong work ethic and organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Freelance Administrative Professional
Independent Contractor - Self Employed
GTA, Hamilton And Niagara Regions, ON
11.2022 - Current
- Collaborate closely with clients to address administrative objectives and goals.
- Establish detailed administrative processes and procedures to drive efficiency and accuracy.
- Build and maintain excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Serve as liaison between clients, their staff and external partners, facilitating effective collaboration on various tasks.
- Skilled at working independently or collaboratively in team environments.
- Support corporate leaders by managing budgets, scheduling appointments and organizing travel, accommodation and itineraries.
- Coordinate and arrange virtual meetings and conference calls to optimize client scheduling.
- Accurately transcribe digital dictation and sensitive information with strict confidentiality ensuring client trust and privacy.
- Longstanding knowledge and experience with medical terminology, and medical case management transcription.
- Maintain logs of incoming dictation projects and transcription records.
- Review and proofread correspondence and reports for grammar, clarity, style and formatting.
- Provide copy editing and proofreading of articles, manuals, and books.
- Assume project lead for special projects with varying degrees of complexity.
- Act as team leader for group projects, delegating tasks and providing feedback.
- Organize company events such as conferences, workshops, and professional development training sessions.
- Negotiate contracts with venues, vendors and suppliers to obtain best rates and services.
- Apply effective time management techniques to meet tight deadlines.
- Perform freelance work with flexibility to meet employer-set deadlines.
Events Coordinator
The Federation Of Community Social Services Of BC
Victoria, BC
01.2017 - 10.2022
- Worked with Directors, Advisory Committees and assigned staff to develop and articulate overall vision, themes and program objectives for major conferences, meetings and educational events.
- Responsible for planning and coordination of 3 major conferences annually with delegate attendance averaging 150-300 per event.
- Coordinated 5 regional meetings (quarterly), Annual General Meetings, stakeholder meetings, and social receptions.
- Created and managed event registration for in-person and virtual conferences, meetings and educational programs, and workshops.
- Responsible for speaker outreach, negotiation and engagement; created and maintained speaker and VIP databases.
- Set exhibitor/sponsorship levels and fees in consultation with Directors and created/maintained exhibitor/sponsor databases.
- Annually Coordinated 10-20 continuing education courses, 2 leadership development programs and residencies, and numerous training and development workshops.
- Researched and and analyzed virtual meeting and online educational platforms and prepared findings for executive decision makers.
- Hosted and facilitated virtual and in-person meetings.
- Trained staff to provide hosting/technical support for online meeting and education events.
- Maintained attendance management and educational uptake records, issued certificates of completion and continuing educational credits (when applicable).
- Provided administrative program coordination and support to Educators.
Continuing Education Coordinator
The Federation Of Community Social Services Of BC
Victoria, BC
05.2015 - 01.2017
- Served as first point of contact for continuing education program inquiries.
- Accepted and pre-screened leadership development program applications for admissions selection committee.
- Prepared and forwarded invitation letters to selected applicants on behalf of selection committee.
- Ordered and maintained inventory of course related textbooks and workbook materials.
- Printed and assembled course workbooks.
- Managed distribution of course material packages to participants.
- Coordinated ride share, dietary, accommodation and other needs for residency participants.
- Prepared residency meal menus and liaised with caterers.
- Prepared residency accommodation rooming lists and shared with venues and hosting team.
- Worked closely with Communications about website updates and informational bulletins.
- Created and sent announcements for online learning opportunities using email marketing and social media applications.
- Reviewed and managed applications for online learning participants.
- Communication with online learning applicants about financial costs and payment options.
- Set up webinar sessions and distributed log in information to participants.
- Acted as behind-the-scene webinar support for program hosts/presenters.
- Managed calendar of events for internal staff use.
Education
Graduate Certificate (Cohort 1) - Transformative Reconciliation
The Federation of Community Social Services of BC
Victoria, BC12.2021
Graduate Certificate (Blended Cohort 5) - Professional Leadership Development
The Federation of Community Social Services of BC
Victoria, BC10.2016
Certificate - Crucial Accountability
Ontario Medical Association
Toronto, ON2014
Certificate - Project Management
Ontario Medical Association
Toronto, ON2013
Certificate - Violence And Harassment in The Workplace
Ontario Medical Association
Toronto, ON2013
Certificate - Crucial Conversations
Ontario Medical Association
Toronto, ON2012
Certified Medical Laboratory Assistant/Technician -
Ontario Society of Medical Technologists
Toronto, ON1995
Diploma - Medical Laboratory Assistant/Technician
Career Canada College
Toronto, ON1995
Skills
- Event Management
- Budgeting and finance
- Contract Negotiation
- Project Management
- Training Coordination
- Staff Supervision
- Payroll, Salary and Benefits
- Critical Thinking and Problem Resolution
- Customer Relations and Support
- Social Media Promotion (Instagram, Facebook, Mailchimp, Constant Contact)
- Microsoft Office, iWork, Google Workspace
- Event Planning Apps (Eventbrite, Asana, WEEMSS)
- Virtual Meeting Apps (Zoom, Microsoft Teams, Google Meet, Cisco Webex)
- Collaboration Apps (Trello, Slack)
- Survey Tool Apps (Survey Monkey)
- Accounting Systems and Apps (Microsoft Dynamics NAV (Navision), Quickbooks)
- Payroll Systems and Apps(RBC Payroll, Payworks)
Languages
English
Native or Bilingual
Spanish
Elementary
French
Elementary
Affiliations
- International Association of Administrative Professionals
- Ontario Hospital Association Admin Professionals
Volunteering
Canadian Guide Dogs Association
Puppy Walker Feb 2014 - Sep 2014 · (8 mos)
- Canadian Guide Dogs for the Blind place puppies at approximately 7 weeks (about 1 and a half months) of age with foster families called "puppy walkers" who raise the pups for 12 to 18 months (about 1 to 1 and a half years).
Timeline
Freelance Administrative Professional
Independent Contractor - Self Employed
11.2022 - Current
Events Coordinator
The Federation Of Community Social Services Of BC
01.2017 - 10.2022
Continuing Education Coordinator
The Federation Of Community Social Services Of BC
05.2015 - 01.2017
Graduate Certificate (Cohort 1) - Transformative Reconciliation
The Federation of Community Social Services of BC
Graduate Certificate (Blended Cohort 5) - Professional Leadership Development
The Federation of Community Social Services of BC
Certificate - Crucial Accountability
Ontario Medical Association
Certificate - Project Management
Ontario Medical Association
Certificate - Violence And Harassment in The Workplace
Ontario Medical Association
Certificate - Crucial Conversations
Ontario Medical Association
Certified Medical Laboratory Assistant/Technician -
Ontario Society of Medical Technologists
Diploma - Medical Laboratory Assistant/Technician
Career Canada College
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