Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Bery Medika

Ottawa,ON

Summary

Holder of a bachelor's degree in finance and credit. Customer service specialist / Translator with over 4 years of experience. Skills include communication, leadership, analytical thinking and creative problem solving. I can be relied upon to help your team achieve its goals.

Overview

7
7
years of professional experience

Work History

Liaison Agent And Automotive Collision Estimator

Surgenor Gatineau-centre
01.2022 - 01.2023
  • Handle customer requests as well as opening and closing files; Schedule estimate and repair appointments; Establish a good relationship between clients, department and insurance companies by phone and email
  • Proficient with Computers, as well as Audatex, or Mitchell Estimating Software Excellent verbal, and written communication skills; excellent customer service skills

Portuguese/Russian Translator & Interpreter

Football academy U.C.S.A
01.2021 - 01.2022
  • Translated messages simultaneously or consecutively into specified languages, orally
  • Attend and translate meetings to help facilitate effective conversations between portuguese speaking and Russian speaking soccer players, take notes, and recap meetings as needed.

Bilingual Customer Service Representative

Consulting Ua
01.2020 - 01.2021
  • Communicate with customers via phone, email and chat
  • Help customers navigate 1xbet website and place orders online
  • Looped in management to handle calls with complex concerns or highly dissatisfied customers.

Flight Attendant

Bravo Airways
Kyiv, Ukraine
01.2016 - 01.2019
  • Delivered onboard customer service including food and beverage service.
  • Assisted passengers with stowing carry-on luggage in overhead compartments.
  • Supported smooth takeoffs and landings by keeping passengers in compliance with flight regulations.

Education

Bachelor of Economics - Finance and Finance

Interregional Academy of Personnel Management
Kyiv
06.2018

High School - Philosophy

Lycée Alioune Blondin Beye
07.2013

Some College (No Degree) - Financial Services Connections En Français

Collège Boréal
Montreal, QC

Skills

  • Fluent in French, Portuguese, Russian, Spanish, English, and Ukrainian (written and oral)
  • Strong communication skills (written and oral)
  • Excellent customer service experience and interpersonal skills
  • Ability to work both independently and as a team member
  • Strong data entry skills, attention to detail and ability to prioritize and plan work
  • Strong ability to multitask with a sense of urgency
  • Strong ability to adapt to changing workload priorities
  • Strong problem solving/troubleshooting skills
  • A self-starter who uses a variety of resources effectively to get results
  • Intermedium skills in MS Office: Word and Excel, working knowledge of SAP preferred

Languages

  • French, Proficient (C2)
  • Portuguese, Proficient (C2)
  • Spanish, Intermediate (B1)
  • Russian, Upper Intermediate (B2)
  • Ukrainian, Intermediate (B1)
  • English, Upper Intermediate (B2)

Timeline

Liaison Agent And Automotive Collision Estimator

Surgenor Gatineau-centre
01.2022 - 01.2023

Portuguese/Russian Translator & Interpreter

Football academy U.C.S.A
01.2021 - 01.2022

Bilingual Customer Service Representative

Consulting Ua
01.2020 - 01.2021

Flight Attendant

Bravo Airways
01.2016 - 01.2019

Bachelor of Economics - Finance and Finance

Interregional Academy of Personnel Management

High School - Philosophy

Lycée Alioune Blondin Beye

Some College (No Degree) - Financial Services Connections En Français

Collège Boréal

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Bery Medika