BERTRAND VALERY MEFANE ZANGUIM

HIGH TECH TELESOFT SA

YAOUNDE - CAMEROON, CENTRE

07.2010 - 01.2025

Installed and configured operating systems and applications on user devices.
Maintained inventory of IT equipment and managed procurement processes efficiently.
Detect and analyze security incidents.
Apply security policies (firewall, antivirus, MFA).
Conduct vulnerability audits.
Collaborated with teams to implement system upgrades and software patches seamlessly.
Educated users on best practices for cybersecurity and data protection measures
Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
Provided technical support via phone, email, and on-site visits for staff.
Troubleshot hardware and software issues for end-users across multiple departments.
Participate in server administration (Windows, Linux), network services, and messaging.
Implement a backup, security, and disaster recovery plan (DRP/DCP) procedures.
Participate in IT projects (application deployment, migration, virtualization, cloud).
Served as first point of contact for incoming technical service calls and emails.
Performed routine maintenance and software updates on support tools and customer systems.
Conducted remote diagnostics to identify and solve technical problems.
Installed and performed minor repairs to hardware, software or peripheral equipment.
Set up equipment for employee use, performing or properly installing cables, operating systems or software.
Educated users on best practices for cybersecurity and data protection measures.