Bertrand PANNIER
Vancouver,Canada
Summary
Experienced hospitality professional with over 15 years of success in fine dining and luxury hotel environments, including Michelin-starred and 4–5 star rated establishments. Proven ability to deliver high-quality service, manage diverse teams, and maintain impeccable cleanliness and food safety standards. Bilingual in English and French, with a strong background in client-facing roles, food and beverage service, and operational support. Recognized for professionalism, adaptability, and a commitment to delivering exceptional guest experiences. Now seeking to contribute these skills to a professional services environment in a catering and facilities support capacity.
Overview
22
22
years of professional experience
Work History
SERVER ASSISTANT MANAGER
Hawksworth Restaurant
04.2013 - Current
- Provided superior customer service by anticipating guests' needs and responding promptly to their inquiries.
- Resolved problems or concerns to satisfaction of involved parties.
- Trained new employees to perform duties.
- Ensured compliance with all food safety regulations and established quality standards.
- Maintained current knowledge of industry trends related to hospitality services.
HEADWAITER
Domaine Tirs aux Pigeons (Private club, gastronomique restaurant)
03.2012 - 02.2013
SERVER
La Gauloise (heritage brasserie)
05.2011 - 02.2012
- 80 seats
HEADWAITER
Pavillon Ledoyen (Restaurant 3 Michelin star)
09.2010 - 05.2011
- 50 seats
- Welcomed guests
- Managed a section (2 runners, 1 commis, 1 chef de rang)
- Taking orders
- Supervised the service
SERVER
DB Bistro
04.2009 - 03.2010
HEADWAITER
"Benvenudo, 4 star rating" Hotel -Restaurant
03.2008 - 10.2008
- 28 rooms, 35 seats
- Welcomed guests
- Managed the restaurant team (6 persons)
- In charge of the cash float
- Improved the wine sales
HEADWAITER
L'Atelier de Jean-Luc Rabanel (Restaurant 1 Michelin star)
06.2007 - 03.2008
- 50 seats – menus 7 to 11 services
- Voted Best chef of 2008 by Gault & Millau Guide
HEADWAITER – Manager Breakfast and Lunch
Le Meridien Bora Bora, 5 star rating" Resort Hotel
02.2006 - 03.2007
- Managed the restaurant team, local workers (15 persons)
- Reduced high no-show rate
- Improved the quality of breakfast and lunch service regarding the guests’ comments
RESTAURANT MANAGER
Washbourne Court Hotel, 4 star rating" Hotel-Restaurant
10.2004 - 10.2005
- 2 Rosettes
- Managed the restaurant, international workers (12 persons)
- Supervised and improved the quality of the different service (breakfast, lunch, afternoon tea and dinner)
HEADWAITER
Aquabella, 3 star rating" Hotel-Restaurant
10.2003 - 10.2004
Education
European Diploma - Hotel Management
Institut VATEL
01.1997
Skills
- Bilingual English and French
- Experience in restaurant and banqueting
- Food safety compliance
- Customer inquiries handling
- Guest service Excellence
- Cash handling
- Server training
- Attention to detail
- Multitasking
- Certification: Serving It Right -Safe Food Handling
- Wine and beverage service
Languages
English
Full Professional
French
Native or Bilingual
Timeline
SERVER ASSISTANT MANAGER
Hawksworth Restaurant
04.2013 - Current
HEADWAITER
Domaine Tirs aux Pigeons (Private club, gastronomique restaurant)
03.2012 - 02.2013
SERVER
La Gauloise (heritage brasserie)
05.2011 - 02.2012
HEADWAITER
Pavillon Ledoyen (Restaurant 3 Michelin star)
09.2010 - 05.2011
SERVER
DB Bistro
04.2009 - 03.2010
HEADWAITER
"Benvenudo, 4 star rating" Hotel -Restaurant
03.2008 - 10.2008
HEADWAITER
L'Atelier de Jean-Luc Rabanel (Restaurant 1 Michelin star)
06.2007 - 03.2008
HEADWAITER – Manager Breakfast and Lunch
Le Meridien Bora Bora, 5 star rating" Resort Hotel
02.2006 - 03.2007
RESTAURANT MANAGER
Washbourne Court Hotel, 4 star rating" Hotel-Restaurant
10.2004 - 10.2005
HEADWAITER
Aquabella, 3 star rating" Hotel-Restaurant
10.2003 - 10.2004
European Diploma - Hotel Management
Institut VATEL
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