Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

BERTRAND BLAISE ALIMA BANDOLO

Ottawa,ON

Summary

Insightful manager with experience in coordinating and improving operations through effective staff motivation strategies and rigorous policy enforcement. Mastery of best practices, market trends and regulatory requirements related to industry activities. Talented leader with an analytical approach to business planning and day-to-day problem solving


Overview

17
17
years of professional experience
1
1
Certification

Work History

Travel

06.2024 - Current
immigration raison after get acces for permanent status

Territorial Sales Coordinator

MTN Cameroon
01.2022 - 06.2024
  • Organized trade shows, conferences, and networking events to increase brand exposure and generate leads.
  • Presented [Product or Service] during retail trade shows to increase market share and make connections with potential customers.
  • Streamlined sales processes for improved efficiency and customer satisfaction.
  • Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
  • Provided effective recommendations to increase customer satisfaction and marketing effectiveness to secure long-term accounts.

Customer Care specialist

MTN Cameroon
01.2013 - 01.2022
  • Exceeded monthly sales goals consistently while maintaining a balance between quantity sold and customer satisfaction.
  • Led by example, demonstrating a strong work ethic and commitment to the team''s success, resulting in increased overall performance levels.
  • Increased customer satisfaction by addressing and resolving service inquiries promptly and professionally.

Call center agent

MTN Cameroon
01.2008 - 01.2011
  • Provided exceptional service by actively listening to customer concerns and offering tailored solutions.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

Operational Marketing Management - Marketing

Higher Institute of Applied Technology And Management
Cameroon
06.2018

Skills

  • Complex Problem-Solving
  • Team Leadership
  • Actively participated in partners staff recruitment, hiring and training
  • Supervised around 30 points of sales and wholesaler including weekly meeting
  • Participated in mid-term and end-term partners contract evaluation
  • Active Listening

Websites

Certification

03/01/17, Attestation of participation in the development of the new customer service Charter as an opinion leader

Languages

French
Native or Bilingual
English
Limited Working

Timeline

Travel

06.2024 - Current

Territorial Sales Coordinator

MTN Cameroon
01.2022 - 06.2024

Customer Care specialist

MTN Cameroon
01.2013 - 01.2022

Call center agent

MTN Cameroon
01.2008 - 01.2011

Operational Marketing Management - Marketing

Higher Institute of Applied Technology And Management

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BERTRAND BLAISE ALIMA BANDOLO