Summary
Overview
Work History
Education
Skills
Websites
Certification
Volunteer Experience
Timeline
Generic

Bertram Darko

Toronto

Summary

Results-driven Project Manager with 8 years of experience in financial services, specializing in project delivery and business analysis. Expertise includes developing business cases and workback plans for successful end-to-end project execution. Demonstrated success in leading digital marketing campaigns, optimizing workflows, and enhancing client satisfaction through strategic problem-solving. Known for robust analytical skills and a proven ability to improve delivery processes, driving operational efficiency across various platforms.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Senior Intake Delivery Analyst (Knowledge Management)

CIBC
06.2024 - Current
  • Spearheaded the migration of the change management system from Azure and ServiceNow to JIRA, developing an end-to-end intake delivery process that improved workflow efficiency by 44%
  • Led the requirements gathering work package with key stakeholders in presenting forecasted outcomes of the proposed intake process and prioritized backlog effectively managing relationships with business partners
  • Conducted project delivery validation reviews and lessons learned workshops to ensure accountability with the Enterprise Delivery Framework documentations such as workback plans, business case and business requirements

Instructor, Technology Project Management

edX (University of Toronto School of Continuing Studies)
11.2021 - Current
  • Lead instruction of project delivery lifecycle (agile and waterfall), related to scope, budgeting, forecasting, and scheduling using JIRA and Trello, to manage flexibility and fast paced nature of capstone project delivery
  • Lead instruction and communication of digital marketing campaigns with emphasis on analytical thinking, Search Engine Optimisation, Search Engine Marketing, Google Analytics and WordPress, enabling students to deliver based on campaign playbooks

Senior Intake Delivery Analyst (.COM & Publishing)

CIBC
02.2022 - 05.2024
  • Led the work package in Adobe Experience Manager of the Simplii webpage redesign, overseeing 180 pages in a double authoring process for a simultaneous delivery of new and existing content
  • Delivered multiple projects with market launch initiatives with external partners including Disney Plus, Apple and Zelle for successful project delivery
  • Led a project cross-functional team of content writers, UX/UI designers, technology (front & bank end), quality assurance and other stakeholders to execute over 450 monthly change request deliverables for CIBC, Simplii and US bank portfolios to meet marketing campaign timelines

Financial Services Representative

CIBC
09.2020 - 01.2022
  • Acting as an owner with purpose by achieving top 15% performer status in the Niagara Haldimand market for deposit products, credit cards, small business loans, and financial planning solutions in helping to make individual ambitions a reality
  • Invested time to create excellent client experience for students, newcomers and small business owners leading to a 45% increase in core banking clients at the branch and small businesses

Education

Master of Arts - Canadian American Studies

Brock University and State University of New York at Buffalo

Bachelor of Arts - Economics

University of Ghana

Skills

  • Business Analysis
  • Quality Assurance
  • Test Planning
  • Adobe Experience Manager
  • Proficient in Python
  • SQL
  • HTML Proficiency
  • WordPress Development
  • Visual Studio Code
  • Agile Delivery Framework Implementation
  • Breaking down customer needs into user stories
  • Storyboarding and Kanban collaboration
  • Content marketing strategies
  • Cross-Functional Team Support
  • Requirements gathering
  • Building product roadmaps
  • Problem-solving aptitude
  • Process improvement
  • Analytical thinking
  • Excellent communication

Certification

  • Project Management Professional (PMP Certification)
  • Certified Scrum Product Owner (CSPO)
  • CIBC Change Management Practitioner
  • Canadian Securities Course (CSC)
  • Investment Funds Course Canada (IFIC)

Volunteer Experience

Project Lead for Enterprise Digital One for Change Impact Network, Present, Led teamwork efforts, inciting the Technology team to fundraise over $5,000 for Run for the Cure event in Toronto., Fostering accountability with various engagement initiatives around (Think Pink) for donations and volunteer runner events across Enterprise Digital.

Timeline

Senior Intake Delivery Analyst (Knowledge Management)

CIBC
06.2024 - Current

Senior Intake Delivery Analyst (.COM & Publishing)

CIBC
02.2022 - 05.2024

Instructor, Technology Project Management

edX (University of Toronto School of Continuing Studies)
11.2021 - Current

Financial Services Representative

CIBC
09.2020 - 01.2022

Master of Arts - Canadian American Studies

Brock University and State University of New York at Buffalo

Bachelor of Arts - Economics

University of Ghana

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Bertram Darko