Bert Villabroza

• Delivered outstanding service to business partners to maintain and extend relationships for future business opportunities.
• Provided ongoing support to business partners post-implementation, ensuring the long-term success of implemented solutions.
• Managed business partner relationships through regular check-ins and updates on program progress.
• Analyzed problematic areas to provide recommendations and solutions.
• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
• Liaised with business partners, management, and cross-functional teams to better understand business partner needs and recommend appropriate solutions.

Deploy all elements of V17 while inspiring and enabling McOpCo, field service, operator, and their teams to embrace a guest-centric culture change.

Train and support the deployment of Dual Point, Bakery, Kiosk, CYT and Digital while supporting the introduction and sustainability of Guest Experience Leaders, Servers and Garnisher to the system. Provide Operators, Mid Management and GM’s with the tools, resources and knowledge to affect the V17 Guest-centric Culture Shift in their organizations. Be a change agent in the system.

RMP Integration can potentially touch our customers, people, operations, and technology…driving significant change across the System. RMP enables our Mid-Managers and restaurant teams to measure performance, lead and sustain change, capture opportunity, manage the complexity in our restaurants, and routinely deliver QSC.

The integration is designed to grow and evolve based on business need, while providing the disciplines to achieve scale and business results faster.

This regional position is responsible for coordinating and monitoring the execution of all NP6 preparation and implementation activities at the restaurant level, and acts as the liaison between the Operators, restaurants, and regional staff along with the IT Project Team (development, deployment and support).

Responsible for ensuring that assigned restaurants have a business growth plan and a targeted action plan for improvement and for consulting with and coaching the management team to achieve their plans.

Provide functional support that fosters creativity and innovation in all product categories. The new product development process is used to recommend improvements to core menu items and operational platforms according to established product standards and characteristics. Act as a functional supporter of the product development process, including new product definition, supplier sourcing, and new product production validation. Works closely with cross-functional teams to identify new procedures that fit the overall product strategy, including specific product attributes and costs. Key customers include department management, suppliers, SC, Quality
Systems, National Operations and other departments, and key Divisional personnel.

The role provides leadership, coaching, and direction to the McOpCo team to maximize each restaurant's long-term sales and profit potential. This role has the opportunity to truly impact the business through building positive business relationships with McOpCo General Managers and Restaurant Department Managers. Key stakeholders include General Managers, Restaurant Department Managers, Shift Managers, Operations Managers, and our valued guests.

Progressed from Second Assistant Manager, First Assistant Manager, Restaurant Manager, Training &HR Supervisor to organization Supervisor.

I progressed from Kitchen Crew Person to learning all positions in the restaurant to management ranks all the way to Second Assistant Manager.