Bertina Kamberi
Kitchener,ON
Summary
To seek and maintain full-time position at the City Of Kitchener that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills.
Overview
8
8
years of professional experience
Work History
Information Management Specialist
Waterloo Regional Police Service
2024.01 - Current
- Queries multiple information systems and sources
- Processes and inputs data into information management systems in accordance with legislation, processes and procedures
- Ensures accuracy and validity of information in RMS and CPIC; identifies and communicates discrepancies to the originator for clarification or correction
- Collaborates with immediate team work, larger branch team, sworn members and other branches/divisions responsible for information sharing and information management
Sales Representative
Mercedes Benz Kitchener Waterloo
2016.05 - 2024.01
- Developed and maintained strong working relationships with professionals within assigned territory.
- Developed, maintained and utilized diverse client base.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Kept detailed records of daily activities through online customer database.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Built relationships with customers and community to promote long term business growth.
Compliance Administrator
Mercedes Benz Kitchener Waterloo
2020.06 - 2022.03
- Processed loan applications and monitored progress from start to finish.
- Developed and maintained relationships with customers, lenders and other third parties.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Dealing with confidential customer financial information
Sales Receptionist
Mercedes Benz Kitchener Waterloo
2016.05 - 2019.10
- Organized, maintained and updated information in computer databases.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Welcomed customers with friendly greeting, answered general questions,
- Verbally respond to inquires in person and by telephone providing information in a pleasant manner
- Receive, sort, records and distributes all internal and external correspondence and direct to appropriate persons
- Performed reception and email management responding to inquiries, setting up appointments, taking messages, forwarding calls as directed and acting as liaison between customers and senior members
Education
St Mary’s Highschool
Skills
- High degree of interpersonal skills to work collaboratively in a large team environment to complete assignments, problem solve and recommend changes to current processes,systems and procedures
- Commit to continuous self-improvement by receiving and utilizing feedback received from upper management
Strong professional judgement when interacting with a variety of stakeholders including members and justice sector agencies at a local, provincial, national level
support and project the values of the Waterloo Regional Police Service by completing tasks with a high degree of excellence in order to provide outstanding customer service
work as an effective team member by liaising with many areas within the Waterloo Regional Police Service so that organizational objectives can be best met
- Concise and clear written abilities to communicate pertinent and time sensitive information to a variety of stakeholder's
- Acquired knowledge of police computer networks and systems such as Information data entry (PRIDE), the Intranet, the Canadian Police Information Centre (CPIC) and the Ministry of Transportation Ontario Police Automated Registration Information System (PARIS)
Languages
Greek
Elementary
Albanian
Elementary
Timeline
Information Management Specialist
Waterloo Regional Police Service
2024.01 - Current
Compliance Administrator
Mercedes Benz Kitchener Waterloo
2020.06 - 2022.03
Sales Representative
Mercedes Benz Kitchener Waterloo
2016.05 - 2024.01
Sales Receptionist
Mercedes Benz Kitchener Waterloo
2016.05 - 2019.10
St Mary’s Highschool