Berthe Maniema
KFC Restaurant
Edmonton,AB
2
Languages
1
Certification
5
years of professional experience
Dynamic and dedicated professional with a strong background in customer service at KFC and Hilton Garden Inn. Proven ability to enhance guest experiences through effective multitasking and a commitment to cleanliness. Skilled in training staff and implementing efficient routines, ensuring high standards of hygiene and service quality.
Work History
Certified Restaurant Supervisor
2 Years 9 Months- Facilitated prompt guest greetings and seating while overseeing waitlist management.
- Facilitated menu presentation and detailed daily specials to elevate guest satisfaction.
- Collaborated with kitchen staff to optimize food delivery and enhance service efficiency.
- Oversaw dining area cleanliness, promptly addressing issues to ensure a welcoming environment.
Housekeeper Team Supervisor
2 Years 2 Months- Oversaw cleanliness and organization of guest rooms to uphold hygiene and comfort standards.
- Established and executed efficient cleaning routines to enhance room readiness turnaround time.
- Facilitated training sessions for new staff on effective cleaning techniques and safety protocols.
- Oversaw regular inventory checks on cleaning supplies, ensuring optimal stock levels were maintained.
Education
Management Diploma - Business Administration And Management
Skills
Achieved high customer satisfaction by addressing inquiries promptly and effectively.
Improved operational flow by successfully managing multiple concurrent tasks.
Cultivated a welcoming environment through engaging guest greetings.
Enhanced team performance through proactive participation in training programs.
Achieved a hygienic and clean workspace
contributing to overall safety and comfort.
Languages
French
Full Professional
English
Professional Working
Certification
HCA Diploma
Timeline
Certified Restaurant Supervisor
KFC Restaurant
01.2023 - 10.2025Read More
Housekeeper Team Supervisor
Hilton Garden Inn Hotel
02.2021 - 04.2023Read More
Makerere University
Management Diploma from Business Administration And Management
Read More