Berthe Irakoze
Ottawa,ON
Summary
With a strong background in customer service and receptionist roles, I have developed excellent people and teamwork skills. My experience has also honed my ability to quickly learn new tasks and maintain a strong work ethic. Communication, listening, and interpersonal skills are among my strengths, allowing me to effectively connect with others. Additionally, I possess a strong command of technology and software, particularly the Microsoft Office Suite. I thrive under pressure and am proactive and adaptable in meeting deadlines. As an analytical and resourceful problem solver, I am passionate about making a difference. Eager to accept coaching and professional development opportunities to further enhance my skills. Fluent in Kirundi, French, and English, able to effectively communicate in multiple languages.
Overview
4
4
years of professional experience
Work History
Receptionist
I See Optometry
08.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Process orders and maintain accurate customer records
Receptionist
Alavida Lifestyles
08.2022 - 05.2023
- Pleasantly receiving all persons entering the building, recognizing that he/she is the first impression of the community
- Answering the phone using the appropriate phone etiquette
- Maintaining a daily log of visitors and processing meal tickets as required
- Providing administrative support to the Management Team through word
- Providing support with marketing initiatives
- Understanding and adhere to the policies of the community
- Perform other duties as requested
Customer service
24/7 intouch.Inc Airbnb
02.2022 - 08.2022
- Adhered to company policies and scripts to consistently achieve call time and quality standards
- Educate customers how to use company systems, by also guiding them throughout the process
- Resolves customer complaints and adresse emergency requests and needs
- Engaged customers on phone by greeting them, answering questions on product or services and asking questions to identify needs
Receptionist/Covid screener
Revera long term care
02.2021 - 11.2021
- Screen between 50 people that enter the building daily by taking their temperatures and asking about the covid-19 symptoms
- Report to the head of nurses if a visitor present symptom of Covid 19
- Answered all incoming calls, and responded to caller's inquiries in a positive professional manner
- Redirected calls to the appropriate department
- Greeted, assisted, and directed all visitors to the administration office
- Picked up and sorted internal stamped mails, maintained mail machine for external mail
- Maintained a clean, safe, fully stocked, and well-organized reception area
- Assisted with small projects as required by other administrative support
Recreation Aide
Revera long term care
02.2021 - 11.2021
- Participate in team planning and program planning for both individual residents and overall plans of care
- Maintain resident and department records, including individual assessments
- Work collaboratively with resident volunteers, family, and staff.
Risk Service Advisor
Millennium1 Solutions
08.2020 - 12.2020
- Manage inbound calls regarding standard credit cards, transactions inquired
- Respond to customers' inquiries in a pleasant, courteous, and professional manners
- Achieve quality service by accurately assessing and responding to customers needs
- End each call by completing all required activity to fulfill the customer's request.
Customer Care Advisor
Scotiabank
04.2020 - 07.2020
- Identify customers' banking needs and provide customized solutions that result in memorable experiences for customers
- Receiving high volume of inbound calls while seeking to create a positive experience for each customer
- Addressing client needs, complaints, or other issues with products and services
- Postpone customers enquiries by skipping a payment for a temporary amount of time.
Education
High School Diploma -
Gitega International Academy
12.2019
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
Languages
English
Full Professional
French
Native or Bilingual
Phonenumber
613-410-7945
Timeline
Receptionist
I See Optometry
08.2023 - Current
Receptionist
Alavida Lifestyles
08.2022 - 05.2023
Customer service
24/7 intouch.Inc Airbnb
02.2022 - 08.2022
Receptionist/Covid screener
Revera long term care
02.2021 - 11.2021
Recreation Aide
Revera long term care
02.2021 - 11.2021
Risk Service Advisor
Millennium1 Solutions
08.2020 - 12.2020
Customer Care Advisor
Scotiabank
04.2020 - 07.2020
High School Diploma -
Gitega International Academy
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