Bertha Yuliana Villanueva
Victorville
Overview
22
22
years of professional experience
2002
2002
years of post-secondary education
Work History
Store Manager
Los Amores De Julia Hesperia Inc.
Hesperia
10.2023 - Current
- Supervised daily operations of retail store, ensuring smooth workflow and customer satisfaction.
- Trained and mentored staff on customer service best practices and store policies.
- Managed inventory levels, conducting regular stock counts and ordering supplies as needed.
- Developed visual merchandising displays to enhance store aesthetics and promote products.
- Implemented promotional strategies to increase foot traffic and boost sales performance.
- Resolved customer complaints effectively, maintaining a positive shopping experience.
- Coordinated staff schedules to optimize coverage during peak business hours.
- Analyzed sales data to identify trends and adjust inventory accordingly for demand management.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Performed regular price checks to ensure competitive pricing.
- Developed strategies to maximize sales and profitability.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Updated POS system with new products and promotional offers.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Organized promotional events to increase product awareness.
- Planned special promotions or discounts based on market trends.
- Implemented efficient systems for tracking stock movement.
- Identified opportunities for cost savings through waste reduction initiatives.
- Developed relationships with suppliers to negotiate better prices.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Store Manager
The Habit Burger Grill
Hesperia
09.2019 - 10.2023
- Supervised daily operations of retail store, ensuring smooth workflow and customer satisfaction.
- Trained and mentored staff on customer service best practices and store policies.
- Managed inventory levels, conducting regular stock counts and ordering supplies as needed.
Store Manager
Carls Jr
Colton
11.2003 - 05.2019
- Supervised daily operations of retail store, ensuring smooth workflow and customer satisfaction.
- Trained and mentored staff on customer service best practices and store policies.
- Managed inventory levels, conducting regular stock counts and ordering supplies as needed.
Education
Michoacán Mexico
Uruapan , Michoacán Skills
- Inventory management
- Visual merchandising
- Staff training
- Sales analysis
- Cash handling
- Customer service
- Store operations
- Compliance management
- Team leadership
- Problem solving
- Effective communication
- Conflict resolution
- Time management
- Recruitment and hiring
- Employee retention strategies
- Inventory oversight
- Leading staff meetings
- Bank and safe deposits
- Team motivation
- Bank deposit procedures
- Hospitality and accommodation
- Team building and leadership
- Inventory control
- Accurate money handling
- Policies and procedures
- Employee terminations
- Inventory forecasting
- Shift scheduling
- Team development
- Customer service management
- Team leadership and coaching
- Loss prevention procedures
- Flexible schedule
- Store opening and closing
- Documentation and reporting
- Goals and performance
- Work Planning and Prioritization
- Staff supervision
Languages
English
Elementary
Timeline
Store Manager
Los Amores De Julia Hesperia Inc.
10.2023 - Current
Store Manager
The Habit Burger Grill
09.2019 - 10.2023
Store Manager
Carls Jr
11.2003 - 05.2019
Michoacán Mexico