Bertha Rose Dedam
Elsipogtog First Nation,NB
Summary
Dynamic professional with a proven track record of enhancing patient satisfaction and fostering trust through exceptional customer service and timely patient transport. Skilled in confidentiality compliance and problem-solving, demonstrating a strong work ethic and integrity across diverse roles. Achieved significant improvements in service quality, leveraging organizational abilities and effective communication. Skills in oral and written communication, active listening and analytical problem-solving Skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Responsible, proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening Skills combined with attentive and detail-oriented nature.
Overview
28
28
years of professional experience
Work History
Non-Emergency Medical Driver
NIHB
08.1997 - Current
- Improved patient satisfaction by providing timely and safe transportation to medical appointments.
- Completed accurate documentation of all trips, maintaining records in accordance with company policy and regulatory requirements.
- Maintained a clean and comfortable vehicle for patients, ensuring a positive experience during transport.
- Ensured vehicle maintenance was up-to-date, contributing to the overall reliability of the transportation service.
- Developed strong relationships with regular patients to foster trust in our services.
Bartender
Club 233
08.2022 - 11.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Dealing With VLT Machines
Administrative Assistant
Elsipogtog Band Office
04.2009 - 07.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Supervisor
Corey Craig Ltd
09.2007 - 04.2008
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- baking
- Serving Coffee
Attendant
Dedam Ventures
08.2004 - 01.2007
- Collaborated with team members to improve overall service quality and guest experience.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Handled cash transactions accurately, ensuring proper documentation for financial records.
- Dealing with VLT Machines
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
Attendant
Dedam Ventures
04.2003 - 05.2004
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Handled cash transactions accurately, ensuring proper documentation for financial records.
- Dealing with VLT Machines
Hostess
Corey Craig Ltd.
03.2000 - 05.2000
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person Customers needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Maintained a clean and welcoming environment
- Customer Service
- Making and Serving Baked Goods and Coffee
Bartender
Super Bowl
05.1999 - 05.2000
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Dealing With VLT Machines
- Served high customer volumes during special events, nights, and weekends.
Caregiver, Special Needs
George Thomas
10.1996 - 08.1998
- Prepared meals and snacks for client.
- Assisted client with daily living needs to maintain self-esteem and general wellness.
- Provided compassionate care for special needs clients, ensuring their comfort and dignity at all times.
- Offered support to assist with supervising special needs individuals in home.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Enhanced the quality of life for special needs individual by providing personalized care and attention.
- Assisted client in achieving their daily goals by offering physical support and emotional encouragement.
Radio Host
Melvin Augustine
11.1996 - 06.1998
- Engaged listeners through social media platforms to increase station visibility.
- Produced creative radio segments focused on music, current events and lifestyle topics.
- Adapted quickly to changing circumstances during live broadcasts, demonstrating professionalism and poise under pressure.
- Increased audience engagement by incorporating listener feedback and interactive segments in radio shows.
- Hosted music, news and entertainment segments for well-rounded radio shows.
Education
No Degree - Grade 10
Bonar Law Memorial School
Rexton, NBSkills
- Confidentiality Compliance
- Scheduling appointments
- Patient Transport
- Problem-Solving
- Time Management
- Customer Service
- Work Ethic and Integrity
- Cash Handling
- Cleaning and sanitizing
- Reliability and punctuality
- Written and verbal communication
- Organizational abilities
Timeline
Bartender
Club 233
08.2022 - 11.2023
Administrative Assistant
Elsipogtog Band Office
04.2009 - 07.2019
Supervisor
Corey Craig Ltd
09.2007 - 04.2008
Attendant
Dedam Ventures
08.2004 - 01.2007
Attendant
Dedam Ventures
04.2003 - 05.2004
Hostess
Corey Craig Ltd.
03.2000 - 05.2000
Bartender
Super Bowl
05.1999 - 05.2000
Non-Emergency Medical Driver
NIHB
08.1997 - Current
Radio Host
Melvin Augustine
11.1996 - 06.1998
Caregiver, Special Needs
George Thomas
10.1996 - 08.1998
No Degree - Grade 10
Bonar Law Memorial School
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