Bertha Romero Fernandez
Hollister
Summary
Experienced with managing timekeeping processes to ensure accurate and timely payroll. Utilizes strong attention to detail and organizational skills to maintain precise records. Knowledge of compliance standards and effective communication with team members.
Seeking to transition into new field where these transferable skills can be applied to contribute to operational success.
Overview
24
24
years of professional experience
Work History
Office and Timekeeper Technician
Valley Transportation Authority
12.2017 - Current
- Verify timekeeping records and handle any discrepancies with operators.
- Check accrued hours against listed hours for leave time.
- Respond to employee questions and requests for information in timely and knowledgeable fashion.
- Maintain detailed records of employee attendance, including sick days, vacation time, and overtime hours.
- Post hold downs, vacations and floaters for operators to bid on.
- Research and resolve time discrepancies, as well as overpayments and underpayments..
- Reduce payroll errors by meticulously reviewing weekly timekeeping and resolving discrepancies before final transfer submission.
- Serve as a trusted resource for employees seeking clarification on pay-related matters, fostering positive relationships among staff members.
- Maintain confidentiality of employee records and payroll information.
- Complete payroll accurately and timely to meet employee expectations.
- Build attendance PRE packets for division supervisors to issue attendance PRE's.
- Maintain records of their attendance by keeping their checkerboards updated.
Document Service Specialist
Valley Transportation Authority
11.2016 - 12.2017
- Created customized options and solutions to meet customer unique copy and printing needs.
- Operated copiers and printers, trimmed stock to special sizes and bound booklets using spiral or saddle-stitch techniques to complete customer job requests.
- Answered phone calls to provide prompt and courteous answers to questions and encourage customer store visits.
- Moved and lifted up to 50 pounds to complete stocking and maintenance tasks.
- Reduced wait times for customers with quick turnaround on print jobs.
- Provided exceptional customer service during periods of high traffic while remaining calm under pressure.
- Consistently met deadlines, prioritizing tasks according to urgency and importance.
Front End Department Manager
Save Mart Supermarkets - N. California Division
08.2000 - 11.2016
- Reconciled sales from prior day, balanced cash registers individually and researched for discrepancies.
- Prepared cash and checks deposit for Armour Courier timely.
- Ordered currency for business needs.
- Balanced postage stamps, and lottery scratchers tickets daily.
- Handled cash register transactions accurately, ensuring proper handling of customer payments and change distribution.
- Ensured cashiers were given breaks and lunches on time while maintaining a smooth front end flow.
- Contributed to writing weekly front end cashier schedules based on labor hours given to meet service needs.
- Contributed to positive team dynamics with strong communication skills and a collaborative attitude.
- Delivered superior customer service by quickly resolving complaints, leading to high levels of satisfaction ratings among shoppers.
- Assisted in the training of new employees, providing guidance on store policies, procedures, and product information to ensure a more seamless transition into their roles.
Education
Business Administration
National Hispanic University
San JoseHigh School Diploma -
Independence High School
San Jose06.2001
Skills
- Data entry proficiency
- Math skills
- Bookkeeping
- Team player
- Analyzing information
- Basic functions in Excel
- Maintaining files
- Filing
- Investigating discrepancies
- Employee file maintenance
Accomplishments
Received Recognition as Employee of the Quarter.
Languages
Spanish
Native or Bilingual
Timeline
Office and Timekeeper Technician
Valley Transportation Authority
12.2017 - Current
Document Service Specialist
Valley Transportation Authority
11.2016 - 12.2017
Front End Department Manager
Save Mart Supermarkets - N. California Division
08.2000 - 11.2016
Business Administration
National Hispanic University
High School Diploma -
Independence High School
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