Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Bertha Pina

Riverside

Summary

Dedicated Customer Service Supervisor with extensive experience in customer support, order processing, and call center management. Skilled in multitasking, issue resolution, and process improvement to enhance client satisfaction. Adept at handling inventory management, shipping coordination, and ensuring timely deliveries. Strong leadership abilities, with a focus on operational efficiency and quality control.

Overview

21
21
years of professional experience

Work History

Office Assistant

Reliable Transportation Services
South El Monte
06.2022 - Current
  • Answered phone calls and directed them to appropriate personnel.
  • Handled incoming and outgoing mail and packages, including preparation for shipping.
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Performed data entry tasks into various computer systems accurately and efficiently.

Customer Service Supervisor

Vos Sports Inc.
Commerce
10.2010 - 05.2022
  • Managed all incoming calls, order processing, email and fax orders, invoicing, returns, and inventory updates.
  • Coordinated shipping logistics, created shipping labels, tracked orders, and managed backorders.
  • Provided exceptional client support, troubleshooting and resolving order and product issues.
  • Processed purchase orders and ensured accurate fulfillment for size, color, and quantity.
  • Represented the company at trade shows to boost sales and gather customer feedback.
  • Managed accounts, including past due payments and credit card transactions.
  • Oversaw daily operations and staff in the absence of the CEO, ensuring smooth workflow and decision making.

Customer Service Representative

Tri-Mountain
Irwindale
03.2004 - 09.2010
  • Handled inbound calls for order processing, ensuring prompt and accurate service.
  • Managed fax and email orders, guaranteeing prompt processing and fulfillment.
  • Prepared and distributed invoices for payment collection.
  • Coordinated will-call orders, backorders, returns, and customer inquiries.

Education

High School Diploma -

Mountain View High School
El Monte, CA
06-1993

Skills

  • Customer Service & Issue Resolution
  • Multitasking & Organization
  • Call Center Management
  • Order Processing & Invoicing
  • Payment Processing
  • Account Management
  • FedEx/UPS logistics
  • Inventory Oversight

Languages

Spanish
Professional

Timeline

Office Assistant

Reliable Transportation Services
06.2022 - Current

Customer Service Supervisor

Vos Sports Inc.
10.2010 - 05.2022

Customer Service Representative

Tri-Mountain
03.2004 - 09.2010

High School Diploma -

Mountain View High School

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Bertha Pina