Bertha Gutierrez
Huntington Park
Summary
Highly motivated and driven employee with a strong work ethic, adaptability, and exceptional interpersonal skills. Always seeks new challenges to grow and excel. Demonstrates the ability to work effectively without constant supervision and quickly acquire mastery in new skills.
Overview
14
14
years of professional experience
Work History
Order Processor / Customer Service
Sagebrook Home
01.2025 - Current
- Processed customer orders efficiently to ensure timely delivery.
- Improved accuracy of order fulfillment by double-checking all entries.
- Addressed and resolved client issues with a high level of professionalism.
- Verified product availability to prevent stockouts and delays.
- Updated customer information in database to maintain accurate records.
- Collaborated with sales team to confirm order details and special requests.
Customer Service Representative, Senior
Lineage Logistics LLC
05.2013 - 12.2023
- Set up customer accounts, item codes and account rates.
- Processed a high volume of orders daily, invoiced customers, issued credits and claims.
- Generated customer reports (weekly, monthly, billing report) and as requested.
- Proficiency in numerous computer applications and software, including MS Word, Excel, Outlook, Sales Force, Pulp stream.
- Coordinated with operations on customer special request, expediting when necessary.
- Input and verified inbound receipts with accuracy on a daily basis.
- Provided exceptional customer service along with verbal and written communication skills.
- Daily communication with customers over the phone and email to address concerns/issues.
- Worked with shipping along with carriers/logistics teams to schedule p/u appointments.
- Handled EDI orders.
- Processed and tracked FedEx orders.
Warehouse Worker
Paramount Export
08.2012 - 10.2012
- Tagged and wrote identifying information on containers, boxes and cargo.
Front Desk Receptionist
A & M Bias Co
03.2011 - 08.2011
- Handled check payment processing, short payments.
- Processed orders
- Invoiced customers
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Greeted visitors entering establishment to determine nature and purpose of visit.
Customer Service
Kmart, Sears Holding
02.2011 - 08.2011
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Stocked the floor with products and made sure my department was kept neat.
Education
Medical Assistant
UEI College
Huntington Park, CA01-2009
High School Diploma -
Huntington Park High School
Huntington Park, CA06-2007
Skills
- Data Entry
- Report Generation
- Scheduling and calendar management
- Customer Service
- Order Processing
- Typing speed and accuracy, 10 key
- Account Updating
- Office software
- Product knowledge
- Inbound and Outbound Calling
- EDI
- Multitasking
Education and Training
other,other
Timeline
Order Processor / Customer Service
Sagebrook Home
01.2025 - Current
Customer Service Representative, Senior
Lineage Logistics LLC
05.2013 - 12.2023
Warehouse Worker
Paramount Export
08.2012 - 10.2012
Front Desk Receptionist
A & M Bias Co
03.2011 - 08.2011
Customer Service
Kmart, Sears Holding
02.2011 - 08.2011
Medical Assistant
UEI College
High School Diploma -
Huntington Park High School
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