Bertha Grajeda

Make out bound calls to verify orders with agents. The verification process is to insure the customers were present and the orders are not fraudulent. Check emails, make sure bills are confirmed if not call and ask for receipt. Call beneficiary to assist with the coordination of payment. When a fraud is reported take down all details regarding the fraud from the amount of transaction done to what information was provided to the agent to make these orders. Mark orders as fraud. Block the sender receiver account number if applies so this information will not be used again.

Take inbound calls to make money tranfers or bill payments. If the customer is not registered ,register their information in the database. If customer is registered search database with different methods to find information and help with their request. Also did customer reports. Take the inbound call when customer requested the report provide information as to the process to request the report. Send the email with the application once the application is received save the information in an excel document and save the form and identification. Create the report searching the database to retrieve all the information of past orders.

• Worked front counter, drive-thru and other areas.
• Took orders, prepared meals, and collected payments.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Worked well with teammates and accepted coaching from management team.