Berta Alicia Bejarano, M.A.,MBA,C.I.,CDE

Regional TPMG Practice Leader

Kaiser Permanente - NCAL TPMG Language Access & Equity

05.2020 - Current

Chairs monthly NCAL TPMG Language Services Managers meetings, fostering communication, collaboration, and best practice sharing to ensure consistency in strategy and operations.
Lead centralized operations support for service delivery system wide, to include system standardization of vendor selection, scheduling, performance tracking/ productivity, user systems administration, analytics, expense tracking, management reporting and statistical analysis.
Foster relationships with multiple stakeholders and partners (internal and external) and collaborate with leaders, staff, and patients/families to ensure best-in-class language services that meet the diverse needs of those we serve.
Accountability and oversight of system-wide contracts with external vendors for Language Services.
Establish the Language Services strategic direction, initiatives, and priorities for the system.
Ensuring that Language service is leveraged as a regulatory strategy across Kaiser Permanente.
Drive excellence by implementing best practices and collaborating with external entities to share experiences and broaden knowledge.
Lead the development, implementation and regulatory compliance of Language Services’ policies and procedures.
Ensure that all regulatory, accreditation and industry standard requirements are met on a continual basis.
Direct the operations and people management of the Language Access Services Department, recognized as the subject matter expert.
Direct the interpreter and translators across NCAL teams in providing exceptional language services to support inpatient.
Manages the Qualified Bilingual Interpreter programs such as recruitment, policy, training and lead ongoing prep-workshops with objective to increase pass rate of language assessment.
Acts as the designated Spanish translation specialist for essential documents.
Delivers expert Spanish translation of critical documents to ensure accuracy and compliance.
Manages document translation program and processes while maintaining translation repository.
Enhances Language Access policy and maintains guidelines.
Responsible for Language Services and Access portfolio across the system to maintain compliance, manage staff, act a liaison to the language vendor partners (agency, video, phone, translation, assessments), review and monitor data and create and provide language education.
Lead and execute to support the diversity, equity, and inclusion framework in all aspects of health care and Language Services