Roberta M Jones
San Jose
Summary
Resourceful and organized individual, with an exceptional track record of contributing to the efficiency of the business by providing personalized and timely support and to secure a challenging position within the desired company. Eager to apply 5 years of experience.
Professional transportation operator equipped with extensive experience in urban transit systems and passenger safety. Successfully managed high-traffic routes while maintaining punctuality and high service standards. Known for effective teamwork, adaptability to changing schedules, and strong focus on passenger satisfaction and safety protocols.
Overview
18
18
years of professional experience
Work History
City Bus Operator
San Joaquin Regional Transit District Rtd
05.2022 - 12.2025
- Operated city buses adhering to safety regulations and efficient route management
- Conducted pre-trip inspections to ensure vehicle safety and performance
- Assisted passengers with boarding, disembarking, and fare collection processes
- Monitored traffic conditions and adjusted routes for timely service delivery
- Responded to passenger inquiries, providing information on schedules and services
- Collaborated with dispatchers to manage service disruptions effectively
- Implemented best practices for customer service, enhancing rider satisfaction
- Provided excellent customer service by greeting each passenger warmly upon boarding the bus and answering any questions about routes or fares.
- Demonstrated proactive problem-solving skills in handling emergency situations while maintaining the safety of all passengers on board.
- Maintained accurate records of daily trip logs, fuel consumption, and incident reports for management review.
Front end Customer Service Manager
Costco Wholesale
10.2016 - 07.2021
- Executing Human resource management(weekends). Training in future supervisors, holding staff meetings for extended training. Risk management in office. Continued cash flow management during shift. Fast-paced promotional products manufacturer. Invoice disputes, changes to existing orders and shipping info. Ensured productivity with all employees throughout warehouse daily. Conducted hourly surveillance of zones throughout the warehouse maintaining quality control. Implemented waste reduction goals within company guidelines.
Executive Assistant
J&D Autobody
06.2013 - 09.2016
- Maintaining all daily calendars including streamlining schedules and meetings. Confirming appointments with all clients. Writing estimates and itineraries for each client. Arranging transportation accordingly. Accounts payable for both locations including the corporate location. Maintained office supplies including ordering, transferring, delivering and processing mail. Improved office efficiency by implementing a coded filing system and introducing additional time saving measures. Contacted vendors for replenishment.
Receptionist
Big Valley Ford
12.2007 - 04.2012
- Greeted and welcomed guests. Directed all calls through switchboard to desired departments and extensions. Responsible for all cashier duties for service and parts department. Paper work including filing, billing, payroll, charting and appointment scheduling. Responded to over 30 emails daily, confirming, rescheduling, postponing etc. Produced accurate office supplies, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
Education
High School Diploma -
Amos Alonso Stagg High School
Stockton, CA01.2006
Skills
- Strong realist views to properly assess situations accordingly Team Player Fast learner People Oriented Proficient in Excel & Word documents
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Team collaboration
- Reliability
- Critical thinking
- Adaptability and flexibility
- Customer interaction
- Relationship building
Timeline
City Bus Operator
San Joaquin Regional Transit District Rtd
05.2022 - 12.2025
Front end Customer Service Manager
Costco Wholesale
10.2016 - 07.2021
Executive Assistant
J&D Autobody
06.2013 - 09.2016
Receptionist
Big Valley Ford
12.2007 - 04.2012
High School Diploma -
Amos Alonso Stagg High School
References
Monique Vasquez San Joaquin County Bar Mediator (209)608-6777
Alfonso Martinez Peets Coffee Dist Gen Trans Manager. (209)271-4992
Julian Schiopu San Joaquin RTD Operations Manager (209)303-1969