Bert Valkenborg
New Westminster,Canada
Summary
Experienced hospitality leader with strong interpersonal, problem-solving and communication skills. Proven track record in leading premium Food & Beverage operations across Canada and Europe. Accomplished in working with organizational leaders to establish and achieve business goals and targets. Decisive leader adept at forging meaningful relationships with stakeholders and customers. Diplomatic in approach and able to coordinate diverse teams and projects. Recognized by employer for setting the benchmark of excellence with regards to operational standards and customer service. Fluent in English, Dutch and French, with a solid understanding of German.
Overview
3
3
Languages
19
19
years of professional experience
Work History
Director of Operations
Viaggio Hospitality
2024.01 - Current
- Total annual revenue 30 million.
- Leading the day-to-day operations of 12 restaurants and 6 liquor stores across BC.
- Leadership and mentorship - focused on the team’s skill development, through targeted training and info sessions.
- Communication of company goals and expectations- ranging from 1 on 1 conversations, to leading company-wide townhalls.
- Sales & Marketing – creating site specific community marketing plans and collaborations.
Regional Director Food & Beverage
Great Canadian Casinos
2021.07 - 2024.01
- Operational lead – Gordon Ramsay Burger.
- Driving operational efficiencies and automation across 3 casinos and all hospitality concepts.
- Conduct regular performance reviews, provide feedback, and implement training programs for staff development.
- Collaborate with regional and corporate teams to communicate department performance, share best practices, and implement company initiatives.
- Managed operations at Hard Rock, River Rock Resort Richmond and Elements Surrey.
Director of Operations
Moxies Grill & Bar
Vancouver, BC
2007.03 - 2021.07
- Travelled extensively across Canada during my time with Moxies.
- Establishing and upholding food safety, sanitation, and service standards to keep consistent, high-quality work environment dedicated to customer satisfaction.
Floor Associate
Everything Wine
- Duties ranged from hand selling wines, manning the tasting bar and till.
Education
Bachelor’s degree - Hotel and Restaurant Management
Food Safe Level 1 & 2 -
WSET level 3 -
Skills
- Customer Service
- Conflict resolution
- Adaptability
- Organizational skills
- Problem solving
- Operational excellence
- Extensive Canadian travel experience
Languages
Dutch
Native/ Bilingual
French
Full Professional
German
Limited
Timeline
Director of Operations
Viaggio Hospitality
2024.01 - Current
Regional Director Food & Beverage
Great Canadian Casinos
2021.07 - 2024.01
Director of Operations
Moxies Grill & Bar
2007.03 - 2021.07
Floor Associate
Everything Wine