Kim McGouey
Ottawa,ON
Summary
Professional with strong background in delivering outstanding customer experiences. Skilled in managing inquiries, resolving issues, and providing effective solutions. Excel at working collaboratively within teams and adapting to changing needs while focusing on achieving results. Known for excellent communication, problem-solving abilities, and reliable work ethic.
Overview
17
17
years of professional experience
Work History
Customer Service Provider
Pop's Paninis Canotek
02.2023 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
- Maintained detailed records of customer interactions, ensuring accurate documentation for future reference.
- Delivered comprehensive training sessions for new hires, facilitating a smooth integration into the customer service team.
- Prioritized tasks during peak business hours, maintaining focus on urgent requests while delegating non-critical assignments.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained staff on operating procedures and company services.
Customer Service Representative
Tim Hortons
04.2023 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Kitchen Duties
Grabriel's
07.2018 - 02.2019
- Contributed to overall team success by stepping in and assisting with other kitchen duties as needed.
- Optimized workflow by proactively performing kitchen duties such as prepping ingredients, assembling dishes, and maintaining a clean workspace.
- Managed time efficiently while completing multiple tasks simultaneously such as cleaning grills and assisting with basic kitchen duties when necessary.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Customer Service Representative
Tim Horton
09.2008 - 12.2018
- Collaborated with team members to improve overall service speed during peak hours.
- Demonstrated excellent multitasking abilities by balancing multiple orders simultaneously without compromising quality or accuracy.
- Resolved customer complaints promptly, maintaining a high level of professionalism and customer satisfaction.
Languages
English
Timeline
Customer Service Representative
Tim Hortons
04.2023 - 08.2023
Customer Service Provider
Pop's Paninis Canotek
02.2023 - Current
Kitchen Duties
Grabriel's
07.2018 - 02.2019
Customer Service Representative
Tim Horton
09.2008 - 12.2018
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