Berry Jean-Louis
Wildwood,AB
Summary
Dynamic and motivated professional with a proven record of generating and building relationships, managing projects from concept to completion, designing educational strategies, and coaching individuals to success. Skilled in building cross-functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges. Adaptable and transformational leader with an ability to work independently, creating effective presentations, and developing opportunities that further establish organizational goals.
Analytical head trader with deep expertise the field. Motivating team leader supporting junior traders in strategic decision-making and account management. Driven and self-motivated with exceptional work ethic.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Trader
Self-Employed
Toronto, Canada
07.2015 - Current
- Utilized trading platforms and tools for efficient transaction execution.
- Data management
- General ROI of 150%
- Excellent attention to details
- Budgeting
- Executed trades across various financial instruments and markets.
- Collaborated with other traders to share insights and strategies.
- Managed risk exposure through effective position sizing and diversification.
- Monitored real-time market data to inform trading decisions.
- Corrected trade errors and kept accurate documentation for records and audits.
- Executed complex options orders.
- Project management
- Analyzed market trends to identify viable trading opportunities.
Customer Service Specialist
Wealthsimple Investments Inc.
Toronto, Ontario
02.2025 - 08.2025
- Assisted customers with inquiries and resolved issues effectively.
- Provided product information and recommendations to enhance customer satisfaction.
- Managed customer accounts and processed orders accurately.
- Accounts transfers specialist
- Collaborated with team members to improve service delivery techniques.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Customer Service Representative
Questrade Financial Group
03.2020 - 12.2023
- Resolved customer inquiries through phone and email communication.
- Assisted customers with product selection and order placement.
- Managed customer accounts using Salesforce software for efficient service.
- Documented customer interactions in compliance with company policies.
- Handled escalated issues to ensure timely resolution for customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Statistician
Statistics Canada
Red Deer, Canada
02.2016 - 08.2016
- Collecting, analyzing, and interpreting data.
- Identifying trends and relationships in data.
- Designing processes for data collection.
- Communicating findings to stakeholders.
- Advising organizational and business strategy.
- Assisting in decision making.
Education
Statistician -
Statistics Canada
Red Deer, ABBachelor of Science -
INSTITUT DE FORMATION NATUROPATHIQUE
Montreal, QC 08.2010 - 12.2015
Skills
- Advanced computer literacy
- Excellent communications skills
- Bilingual
- Solid work ethic
- Attention to detail
- Analytical judgement
- Adherence to corporate standards
- Ability to meet tight deadlines
- Prioritization
- Work organization
- Initiative
- Ability to work under pressure
- Interpersonal skills
- Trading platforms
- Market analysis
- Risk management
- Data interpretation
- Financial forecasting
- Customer account management
- Documentation compliance
- Relationship building
- Effective communication
- Problem solving
- Team collaboration
- Project management
- KPI management
- Foreign exchange trading
- Quantitative analysis
- Markets and stocks
- Negotiation trained
- Trading operations
Timeline
Customer Service Specialist
Wealthsimple Investments Inc.
02.2025 - 08.2025
Customer Service Representative
Questrade Financial Group
03.2020 - 12.2023
Statistician
Statistics Canada
02.2016 - 08.2016
Trader
Self-Employed
07.2015 - Current
Bachelor of Science -
INSTITUT DE FORMATION NATUROPATHIQUE
08.2010 - 12.2015
Statistician -
Statistics Canada
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