Berny Ann Verano
Calgary,AB
Summary
Dedicated and resourceful professional with a gratifying career in health, safety, and environment, and experienced in all areas of camp management. Equipped to handle a range of daily operations needs and emergencies at the Lodge. Ready for any challenges facing daily camp operations and clients’ concerns. Adapts quickly to changing needs and expertly resolves conflicts.
Overview
14
14
years of professional experience
Work History
Lodge Manager
Victoria Gold Eagle Mine
01.2024 - Current
- Delivered exceptional service to every guest/client through active engagement, effective listening and well-developed interpersonal skills
- Provided leadership, insight and mentoring to all employees to supply knowledge of various company programs and enhance performance to improve customer relations
- Responded to and resolved guest issues or complaints
- Built and maintained productive relationships with employees
- Creative and good at keeping the budget in line with company expectations.
- Working with the bookings team to assist in organizing the logistics for guest arrivals and departures
- Maintaining, balancing and reconciling cash sales and associated cash floats for the lodge when necessary
Lodge Manager
Denetha High-Level Fire Relief Camp
08.2023 - 11.2023
- Procuring, maintaining, and tracking inventory levels of housekeeping supplies, food service wares, first aid supplies, bar stock and general lodge amenities
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Scheduled and coordinated daily staff meetings to ensure all team members were informed of current operations.
Lodge Manager
ATCO Blue River Lodge– Transmountain Pipeline Project
06.2023 - 08.2023
- Evaluating employee performance and offering structured and constructive feedback on a consistent basis
- Coached staff on strategies to enhance performance and improve customer relations.
- Monitoring, communicating and maintaining health and safety standards and practices within the lodge
- Ensuring the general cleanliness and upkeep of the lodge and its’ buildings including communications with the maintenance team for quick and efficient correction of issues as they arise
Assistant Lodge Manager
ATCO Blue River Lodge– Transmountain Pipeline Project
10.2022 - 06.2023
- Managed team of front desk agents, supervising personnel in issue resolution.
- Built and maintained productive relationships with employees.
Health Safety and Environment Advisor
ATCO Blue River Lodge – Transmountain Pipeline Project
07.2022 - 10.2022
- Conducted safety meetings, and orientations of new hires, visitors, and contractors on-site
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Maintained records of inspections, investigations, and other activities related to health and safety management systems.
- Investigated incidents or accidents in the workplace, documented findings, and recommended corrective actions.
Finance and Support Services Supervisor
ATCO Blue River Lodge – Transmountain Pipeline Project
01.2022 - 07.2022
- Trained new employees in clerical tasks and office policies to enhance productivity
- Processed daily invoices and payments to keep accounting records current.
Bookkeeper
Atco Two Rivers Lodge and Accommodation – BC Hydro Project
04.2021 - 12.2021
- Investigated and resolved discrepancies during the account reconciliation process
- Coded transactions according to the internal company system to avoid errors.
Health Safety Environment Advisor
Husky Sunrise Project
03.2018 - 04.2021
- Investigated workplace accidents and injuries to determine root causes
- Inspected or evaluated workplace environments, equipment, or practices to verify compliance with safety standards and government regulations.
Bookkeeper/Support Services Coordinator/Relief HSE Advisor
Husky Sunrise Project
12.2015 - 03.2018
- Assisted in coaching, mentoring and implementation of HSE programs for staff members
- Conducted daily toolboxes, weekly safety meetings and monthly joint health and safety meetings
- Performed daily production, kitchen, and whole camp walk-through
- Participated and assisted managers, and supervisors in the investigation of incidents to determine root causes and corrective actions where necessary.
Housekeeping Supervisor
Lighthouse Camp Services
08.2012 - 12.2015
- Supervised and supported housekeeping personnel to maximize the quality of service and performance
- Safety Ambassador, joint health and safety representative and fire warden
- Developed training programs to build employee performance
- Ordered housekeeping supplies and monitor inventories
- Supervised and supported all new personnel to maximize the quality of service and performance.
Guest Service Agent /Night Auditor
Deerfoot Inn and Casino
08.2010 - 08.2012
- Managed guest check-in and check-out procedures, reservations, and payments
- Resolved guest challenges and complaints by applying resourceful and actionable solutions.
Education
Business Administration -
Peerless College
Alberta Canada12.2023
Certified National Construction Safety Officer (NCSO) -
ACSA
Calgary, CA02.2022
Associate of Arts, Nursing -
Bow Valley College
Calgary, AB05.2017
Certified in Health, Safety and Environment -
ACSA
Calgary, AB05.2016
Bachelor of Science, Nursing -
Medina College
Ozamiz City Philippines05.2007
Bachelor of Science, Civil Engineering -
Misamis University
Ozamiz City Philippines03.2005
Skills
- Enthusiastic and people person
- Team player, influencer, and great motivator
- Job safety analysis
- Scheduling and Budgeting
- Incident Investigations
- Evaluations and Reporting
References
References are Available upon request.
Timeline
Lodge Manager
Victoria Gold Eagle Mine
01.2024 - Current
Lodge Manager
Denetha High-Level Fire Relief Camp
08.2023 - 11.2023
Lodge Manager
ATCO Blue River Lodge– Transmountain Pipeline Project
06.2023 - 08.2023
Assistant Lodge Manager
ATCO Blue River Lodge– Transmountain Pipeline Project
10.2022 - 06.2023
Health Safety and Environment Advisor
ATCO Blue River Lodge – Transmountain Pipeline Project
07.2022 - 10.2022
Finance and Support Services Supervisor
ATCO Blue River Lodge – Transmountain Pipeline Project
01.2022 - 07.2022
Bookkeeper
Atco Two Rivers Lodge and Accommodation – BC Hydro Project
04.2021 - 12.2021
Health Safety Environment Advisor
Husky Sunrise Project
03.2018 - 04.2021
Bookkeeper/Support Services Coordinator/Relief HSE Advisor
Husky Sunrise Project
12.2015 - 03.2018
Housekeeping Supervisor
Lighthouse Camp Services
08.2012 - 12.2015
Guest Service Agent /Night Auditor
Deerfoot Inn and Casino
08.2010 - 08.2012
Business Administration -
Peerless College
Certified National Construction Safety Officer (NCSO) -
ACSA
Associate of Arts, Nursing -
Bow Valley College
Certified in Health, Safety and Environment -
ACSA
Bachelor of Science, Nursing -
Medina College
Bachelor of Science, Civil Engineering -
Misamis University
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