Bernise Fiona Umunyana R.
Kikino,Kigali
Summary
Experienced in customer relations and administration, with a degree in Land Administration and Management. A quick learner who enjoys working in a team, consistently seeking opportunities to develop new skills and contribute to organizational success, as I as well seek to build my career.
Overview
7
7
years of professional experience
Work History
Volunteer Clerical Assistant
Gasabo District (LAIS Processor)
Gasabo, Kigali
05.2023 - Current
- Process land documents from various Sectors, including archiving the already processed ones.
- Interact with customers via phone and in-person regarding multiple services we offer.
- Answer phones and routed voicemails to respective employees.
- Facilitate communication within the office and with external partners.
- Analyse documents from different sectors in order to obtain titles with LAIS solutions( Land Administration Information systems)
- Present findings from data analysis projects at departmental meetings as requested.
Administrative Assistant Volunteer
Gasabo District
Gasabo, Kigali
01.2022 - 05.2023
- Reviewed and analysed the documents submitted to the DDEA ( Deputy District Executive Admin) such as reports, memos, presentations,etc… for accuracy.
- Directed customer inquiries to appropriate department personnel.
- Managed incoming and outgoing correspondence by or intended for the DDEA, including email, mail, and ensuring timely distribution.
- Managed office supplies inventory placed and oversee logistics when necessary.
- Utilized MS Office and Excel to analyze data and create spreadsheets.
- Managed appointment setting, cancellations, travels, and rescheduling for the DDEA, in partnership with other departments to enhance guests’ satisfaction.
- Perform other duties assigned to me by the supervisor.
Land Administration Intern
Musanze District
Musanze , Musanze
05.2021 - 01.2022
- Provided administrative support such as scheduling meetings, making travel arrangements, ordering supplies.
- Greeted visitors and provided them with information about the company's services or products.
- Producing maps using Quantum GIS software.
- Generated weekly sales reports as well as updating the land use system using spreadsheet programs like Excel.
Frontdesk and Data Entry Clerk
Startimes
Gasabo, Kigali
03.2018 - 09.2020
- Transferred written information into databases to maintain consistent, accurate client records and project details.
- Organized files according to established procedures for easy access.
- Answered customer inquiries via phone, email, and chat.
- Resolved customer complaints promptly and efficiently, and conducted follow-up calls after resolving their issues.
- Reporting to the team in monthly meetings.
Education
Bachelor of Science - Land Administration And Management
INES Ruhengeri
Musanze , Northern District05-2022
High School Diploma -
College St. Joseph
Gisagara District10-2017
Skills
- MS Office suite, Internet Explorer and different browsers
- Time management and Schedule coordination
- Active listening and attention to detail
- Communication and interpersonal skills
- Multitasking
- Documentation and reporting
Timeline
Volunteer Clerical Assistant
Gasabo District (LAIS Processor)
05.2023 - Current
Administrative Assistant Volunteer
Gasabo District
01.2022 - 05.2023
Land Administration Intern
Musanze District
05.2021 - 01.2022
Frontdesk and Data Entry Clerk
Startimes
03.2018 - 09.2020
Bachelor of Science - Land Administration And Management
INES Ruhengeri
High School Diploma -
College St. Joseph