Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Bernice Villanueva

Norwalk

Summary

Reliable professional with experience in custodial and customer service roles. Expertise in maintaining cleanliness and effective communication, enhancing member satisfaction and operational efficiency. Committed to fostering safe environments and addressing customer needs promptly.

Overview

10
10
years of professional experience

Work History

Custodian

EM Sports Academy
Anaheim, CA
06.2024 - Current
  • Maintained cleanliness and sanitation of gym facilities, ensuring a safe environment for members.
  • Conducted regular inspections of equipment and supplies, reporting maintenance needs promptly.
  • Implemented efficient cleaning procedures, enhancing overall facility appearance and functionality.

Customer Service Representative

A-1 Fumigation
Bellflower, CA
04.2024 - Current
  • Addressed customer inquiries by employing effective communication and problem-solving techniques.
  • Processed service requests efficiently, ensuring timely responses and customer satisfaction.
  • Collaborated with team members to enhance service delivery and improve operational workflows.
  • Organized and coordinated fumigation schedules to ensure timely pest control services.

Membership Assistant

YMCA
Whittier, CA
02.2016 - 07.2019
  • Assisted in managing member registrations and renewals to streamline membership processes.
  • Ensured hygienic standards and operational efficiency by cleaning and sanitizing bathrooms, machines, and office spaces.

Education

High School Diploma -

John Glenn High School
Norwalk, CA
06-1998

Skills

  • Cleaning and sanitizing
  • Work independently
  • Responsible and dependable
  • Customer engagement
  • Efficient task prioritization
  • Self-motivated
  • Proficient in independent and team collaboration
  • Reliable in fulfilling assigned duties
  • Committed to delivering high-quality work

Languages

Spanish
Native or Bilingual

Timeline

Custodian

EM Sports Academy
06.2024 - Current

Customer Service Representative

A-1 Fumigation
04.2024 - Current

Membership Assistant

YMCA
02.2016 - 07.2019

High School Diploma -

John Glenn High School
Bernice Villanueva