Bernice J. Riggi
Clovis
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
9
9
years of professional experience
Work History
Medical Assistant
St George Spine and Pain Institute
Visalia
05.2020 - 12.2021
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Registered new patients into practice management software program accurately entering demographic information.
- Documented notes during patient visits.
- Cleaned and maintained medical equipment following procedures and standards.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Lab Tech
National Labs
06.2021 - 10.2021
- Collect patient urine.
- Run patient urine analysis.
- Check patients in and out.
- Package and ship out urine daily.
Receptionist/Medical Assistant (Part-Time)
Dry Creek Medical Group
06.2019 - 01.2020
- Provide exceptional customer service.
- Greet and check-in patients, collect personal, medical and insurance information.
- Schedule, reschedule, and verify patient appointments; schedule appointments with secondary care providers.
- Coordinate physician schedules and maintain patient flow by communicating patient arrivals or delay.
- Manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic.
- Manage office and medical supply inventories; receive deliveries and organize supplies in stockrooms and exam rooms.
- Complete cash and credit card transactions.
Receptionist/Customer Service Representative
Apna Urgent Care
05.2013 - 07.2016
- Provide in-home care for multiple families as needed on an on-going basis (children and adults).
- Maintained front desk and reception area, including greeting clients and responding to telephone and in person requests.
- Provided exceptional customer service to all internal and external clients.
- Served as central point of contact for all vendors.
- Disbursed incoming mail.
- Made copies, sent and received faxes, and handled all correspondences.
- Scheduled all appointments.
- Took payments.
- Supported Physician and handled special projects as needed.
Education
Associate of Science - Clinical And Administrative Medical Assisting
San Joaquin Valley College
10-2012
Skills
- Customer Service
- Data Entry
- Receptionist/Office Administration
- Multi-line Phone System
- Front and Back Office Experience
- Scheduling
- Quick Learner
- Computer Skills
- Able to balance multiple tasks and Projects
- Strong Interpersonal Skills
- Laboratory specimen preparation
- Communication skills
- Vital signs and examinations
- EKG set up and monitoring
- EMR / EHR
- Patient scheduling
- Prescription refills
- Preparing specimens and samples
- Laboratory specimen collection
- Restocking lab supplies
- Data entry
- Insurance verification
- Equipment sterilization
- Payment collection
- Specimen labeling
- Appointment setting
- Specimens collection and processing
- Immunization administration
- Patient care
- HIPAA compliance
References
- Chenecua Dixon, Director of Human Resources, San Joaquin Valley Air Pollution Control District, 1990 E. Gettysburg Ave, Fresno, CA, 93726, 559.230.6014
- Brent Wilson, MD, Fresno, CA, 559.240.3550
- Karen Moorehead, Fresno, CA, 559.612.9396
Timeline
Lab Tech
National Labs
06.2021 - 10.2021
Medical Assistant
St George Spine and Pain Institute
05.2020 - 12.2021
Receptionist/Medical Assistant (Part-Time)
Dry Creek Medical Group
06.2019 - 01.2020
Receptionist/Customer Service Representative
Apna Urgent Care
05.2013 - 07.2016
Associate of Science - Clinical And Administrative Medical Assisting
San Joaquin Valley College