Bernice Quintero
San Bernardino
Summary
Detail oriented treatment coordinator with proven expertise in patient interaction, appointment scheduling, and insurance verification. Committed to enhancing patient experiences and streamlining office processes.
Overview
3
3
years of professional experience
Work History
Treatment Coordinator
Greenspot Crossings Dentistry
Highland, CA
07.2025 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Present and explain oral surgery, general dentistry, and endodontic treatment plans to patients, including procedures, costs, insurance benefits, and available financial options to support informed treatment decisions.
- Helped patients complete necessary medical forms and documentation.
- Prepared insurance eligibility forms and checked insurance history
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Reduced no-show rates through timely and effective appointment reminders and confirmations.
- Obtained payments from patients and scanned identification and insurance cards.
Orthodontic Treatment Coordinator
Children's Dental FunZone
Ontario, CA
04.2023 - 08.2025
- Managed insurance verification processes to ensure coverage for orthodontic services.
- Trained new staff on office procedures, software systems, and patient interaction protocols.
- Processed patient intake forms
- Assisted in financial discussions, clarifying treatment costs and insurance coverage to enhance patient understanding.
- Managed patient complaints effectively and empathetically; implementing resolutions in line with office policies and procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments and followed up with reminder phone calls.
Education
Currently Enrolled -
Chaffey College
Rancho Cucamonga, CASkills
- Treatment Planning- General Dentistry, Oral Surgery, Orthodontic, Pediatric and Endodontics
- Appointment scheduling
- Insurance verification- HMO, PPO, and Medi-Cal
- Customer service
Timeline
Treatment Coordinator
Greenspot Crossings Dentistry
07.2025 - Current
Orthodontic Treatment Coordinator
Children's Dental FunZone
04.2023 - 08.2025
Currently Enrolled -
Chaffey College