Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bernice Mwabi

scarborough,Ontario

Summary

Self-directed and innovative thinker with a knack for developing creative solutions to complex problems. Seeking a position with the opportunity for new challenges. Team player with exceptional listening and critical thinking skills.

Overview

2
2
years of professional experience

Work History

Case Manager

South Central Community Action Program
06.2024 - Current
  • Hired, trained and supervised the shelter team of 8
  • Worked with staff to coordinate team development activities and trainings.
  • Offered directed client service with an emphasis on reducing dependency on public assistance and increasing client self-sufficiency.
  • Constructive feedback and contributed ideas at monthly staff meetings
  • Weekly meetings with families to establish goal plans.
  • Monitored families progress.
  • Referred families to job centers, educational programs other supportive agencies.
  • Enlisted the support of volunteers and collaborated with businesses, churches and community groups.
  • Cultivated relationships with potential employers, landlords, donors and the community.
  • Monitored team performance, including developing performance improvement plans and recommending achievement awards.
  • Entered Agency data to Captain system.
  • Entered state data in homeless Management information system.
  • Kept proper documentation for auditor reviews.
  • Collect program fees.
  • Maintain a savings account for clients.
  • Completed purchase orders and maintain accurate records.

Shelter Worker

Pioneers Memorial Healthcare District
08.2023 - 05.2024
  • Answered an average of 15 calls per day and addressed homeless individuals inquiries for shelter services.
  • Completed pre-applications on individuals contacting shelter for services. Submitted these applications to Program Coordinator for approval.
  • Met with new clients entering the shelter and completed intake paperwork to admit clients into the shelter program.
  • Explained the rules of the program to new clients in the facility.
  • Completed daily communication logs.
  • Completed daily client schedules.
  • Assigned daily chores.
  • Received donations and completed proper donations forms.
  • Assured the safety of our clients and program.
  • Enforced shelter programs rules and policies.

Program Coordinator

South Central Community Action Program
07.2022 - 08.2022
  • Responsible for all aspects of Managing homeless shelter program.
  • Responsible for all hiring and firing of employees.
  • Facilitated the criminal background check process for new hires.
  • Facilitate child abuse clearances for new hires.
  • Conducted employment verifications.
  • Developed and facilitated all new-hire orientations.
  • Oversaw daily office operations for staff of 7 employees.
  • Prepared Timesheets for payroll.
  • Oversaw inventory and office supply purchases.
  • Complete accurate monthly reports.
  • Complete annual Roma reports.
  • Trained new employees on policy and procedures.
  • Oversaw inventory and office supply purchases.
  • Kept organized documentation of client case records.
  • Meet with clients and continue to work on goals and assist them on achieving these goals.

Education

High School Diploma -

Pere- Phillipe Lamarche

Skills

  • Leadership experience
  • Team building
  • Very Reliable
  • Clear communication skills
  • Dedicated Employee
  • Effective problem solver
  • Microsoft Outlook, Word and Excel
  • Exceptional telephone etiquette
  • Effective time management

Timeline

Case Manager

South Central Community Action Program
06.2024 - Current

Shelter Worker

Pioneers Memorial Healthcare District
08.2023 - 05.2024

Program Coordinator

South Central Community Action Program
07.2022 - 08.2022

High School Diploma -

Pere- Phillipe Lamarche

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Bernice Mwabi