Self-directed and innovative thinker with a knack for developing creative solutions to complex problems. Seeking a position with the opportunity for new challenges. Team player with exceptional listening and critical thinking skills.
Overview
2
2
years of professional experience
Work History
Case Manager
South Central Community Action Program
06.2024 - Current
Hired, trained and supervised the shelter team of 8
Worked with staff to coordinate team development activities and trainings.
Offered directed client service with an emphasis on reducing dependency on public assistance and increasing client self-sufficiency.
Constructive feedback and contributed ideas at monthly staff meetings
Weekly meetings with families to establish goal plans.
Monitored families progress.
Referred families to job centers, educational programs other supportive agencies.
Enlisted the support of volunteers and collaborated with businesses, churches and community groups.
Cultivated relationships with potential employers, landlords, donors and the community.
Monitored team performance, including developing performance improvement plans and recommending achievement awards.
Entered Agency data to Captain system.
Entered state data in homeless Management information system.
Kept proper documentation for auditor reviews.
Collect program fees.
Maintain a savings account for clients.
Completed purchase orders and maintain accurate records.
Shelter Worker
Pioneers Memorial Healthcare District
08.2023 - 05.2024
Answered an average of 15 calls per day and addressed homeless individuals inquiries for shelter services.
Completed pre-applications on individuals contacting shelter for services. Submitted these applications to Program Coordinator for approval.
Met with new clients entering the shelter and completed intake paperwork to admit clients into the shelter program.
Explained the rules of the program to new clients in the facility.
Completed daily communication logs.
Completed daily client schedules.
Assigned daily chores.
Received donations and completed proper donations forms.
Assured the safety of our clients and program.
Enforced shelter programs rules and policies.
Program Coordinator
South Central Community Action Program
07.2022 - 08.2022
Responsible for all aspects of Managing homeless shelter program.
Responsible for all hiring and firing of employees.
Facilitated the criminal background check process for new hires.
Facilitate child abuse clearances for new hires.
Conducted employment verifications.
Developed and facilitated all new-hire orientations.
Oversaw daily office operations for staff of 7 employees.
Prepared Timesheets for payroll.
Oversaw inventory and office supply purchases.
Complete accurate monthly reports.
Complete annual Roma reports.
Trained new employees on policy and procedures.
Oversaw inventory and office supply purchases.
Kept organized documentation of client case records.
Meet with clients and continue to work on goals and assist them on achieving these goals.