Bernice Hernandez
Garden Grove,CA
Summary
Accomplished Project Manager with a proven track record at International Wind, adept in project planning and conflict resolution. Expertise in managing large teams and ensuring project success through effective resource allocation and schedule management. Demonstrated ability in payroll processing and enhancing client relations, contributing to organizational goals with significant achievements in team development and project execution.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Project Manager
International Wind
10.2020 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Managed a team of 80 + wind technicians
- Managed and developed team staff including screening, hiring and training.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Manged all safety training and certificates
Accounting Manager
AD.IQ
08.2017 - 08.2021
- Managed relationships with external vendors, ensuring timely payments and accurate recording of expenses.
- Completed bi-weekly payroll for company employees.
- Prepared Invoices
- Processed bill reminders and consulted with third-party collection agencies to resolve past due customer accounts.
- Responded to escalated inbound inquires regarding accounts and parents.
- Optimized employee performance, output and morale through development of enticing incentive programs.
Senior Customer Service Manager
Optima Relief
09.2013 - 07.2017
- Managed and developed team staff including screening, hiring and training.
- Mentored junior staff members to develop their skills, leading to higher performance levels.
- Improved response times with efficient resource allocation, ensuring prompt support for all customers.
- Managed a team of 30 Customer Service representatives
- Fostered a culture of continuous learning within the team by organizing skill-building workshops and seminars.
- Reviewed calls for quality assurance
Education
High School Diploma -
Santiago Canyon College
Orange, CA02-2006
Skills
- Project Execution
- Conflict Resolution Skills
- Project planning
- Payroll processing
- CRM software
- Project tracking
- Schedule management
- Client relations
- Project scheduling
- Resource allocation
- Performance evaluations
- Project management
Certification
- Microsoft Certified, Azure Fundamentals – Microsoft Corporation.
- CPR/AED Certification
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Project Manager
International Wind
10.2020 - Current
Accounting Manager
AD.IQ
08.2017 - 08.2021
Senior Customer Service Manager
Optima Relief
09.2013 - 07.2017
High School Diploma -
Santiago Canyon College
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