Bernice Brown
Chick-fil-A
Bloomington
1
Certification
19
years of professional experience
Compassionate, patient, and dependable professional with over 10 years of customer service, leadership, and training experience, complemented by more than 10 years supporting a family member with special needs. Experienced providing one-on-one support, maintaining routines, encouraging independence, and creating a safe environment. Eager to contribute as a Behavior Technician while learning and implementing ABA techniques.
Work History
Trainer
3 Years 7 Months- Promoted from Team Member to Trainer.
- Train and mentor new employees.
- Maintain a safe, organized work environment.
- Provide exceptional customer service.
Family Caregiver & Special Needs Support
11 Years 7 Months- Provided ongoing support for a family member with special needs for over 10 years.
- Assisted with transportation, supervision, daily routines, and community participation.
- Encouraged independence using patience, consistency, and positive reinforcement.
- Maintained a safe, structured environment and responded calmly to changing behaviors.
- Accompany family member to church weekly and support participation in activities.
Meat Clerk
6 Years- Provided excellent customer service.
- Received Certificate of Excellence.
- Maintained cleanliness and food safety.
Cashier
8 Years- Handled cash accurately.
- Provided friendly customer service.
Education
High School Diploma
Skills
Compassion & Empathy
Behavior Support
Positive Reinforcement
One-on-One Client Support
Observation & Documentation
Communication
Active Listening
Crisis De-escalation
Safety Awareness
Team Collaboration
Professionalism
Microsoft Word & Excel
Organization
Adaptability
Certification
- Microsoft Office Specialist (MOS)
- Certificate of Excellence – Superior Grocers
Timeline
Trainer
Chick-fil-A
01.2023 - CurrentRead More
Meat Clerk
Superior Grocers
01.2016 - 01.2022Read More
Family Caregiver & Special Needs Support
01.2015 - CurrentRead More
Cashier
McDonald's
01.2008 - 01.2016Read More
Milor High School
High School Diploma
Read More