Bernice Bea Malinay
London
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
12
12
years of professional experience
Work History
Processing Clerk
Manpower
06.2021 - 01.2024
- Verifies and input alpha/numeric information electronically using multiple applications, such as, ABM Imagemark, Vision Remit, Vision IP, RDC
- Processes and balances items ensuring proper procedures and guidelines are followed
- Collects and documents measurement information (time/volume) to complete internal tracking of work
- Assists in meeting all quality and timelines standards of INTRIA’s Service Level Agreements
- Ensures error targets are not exceeded
- Achieves productivity targets
Concierge
Compass Group Canada
02.2019 - 12.2020
- Overall management throughout the assigned floors
- Work on a set floors and perform various task including but not limited to stock answering client questions or concerns or etc
- Ensure that the floors are kept in excellent condition in compliance to quality standards and practices
- Provide troubleshooting for printers/AV equipment
- Place tickets for repair/service of workplace technology, follow up
- Inspect all equipments/facilities daily for damage, stains, dents, etc
- Conduct monthly workplace safety inspection
- Manage supplies, tidy café, and meet with vendors
- Setup and cleanup of catering/refreshment orders
- Empty dishwashers and return clean dishes to cupboards
Concession Attendant
Maple Leaf Sports and Entertainment
04.2015 - 01.2019
- Take customer orders and assemble them correctly
- Check identification for age-restricted items, such as alcoholic beverages
- Accept payment from customers via a cash register
- Check food items to ensure quality and safety standards are met
- Keep the assigned area clean, sanitary, and safe
- Perform basic maintenance on machines and equipment, as needed
- Answer questions about concession stand location, prices of goods sold there, and other questions about tickets or other items sold
- Under the guidance of a supervisor, maintain concession stand records with information on products used and food served to customers
- Complete inventory sheets daily, noting supplies that need to be replenished
Retail Associate
Winners
10.2013 - 10.2015
- Greets and receives customers in a welcoming manner
- Handling Cash Register, demonstrating a high degree of customer service while processing all refunds, exchanges, and purchases in accordance with company guidelines
- Knowledgeable to answer questions regarding merchandise items, prices and brands and provide information on promotions, TJX Canada policies and procedures, events, and store locations
- Processing of daily shipments, organization, and set-up of the warehouse area; ensuring all merchandise is received, processed and merchandise presentation standards are maintained
- Assisting with Fitting Room duties including ensuring counter area is clean, organized and has the proper supplies in place and assisting customer inquiries
Cashier
Timhortons
07.2014 - 09.2014
- Take customers’ orders and focus on customer satisfaction
- Use manual and electrical appliances to clean, peel, slice and trim foodstuffs
- Brew coffee
- Prepare and bake food
- Assemble customer’s beverage and product orders
- Keep records of the quantities of food used
- Prepare, heat and finish simple food items
- Collect money from the customer
- Balance cash and float at the end of shift
- Keep work area and store clean and sanitized
Cashier
Mcdonalds
08.2011 - 03.2013
- Greeting guests, taking orders and processing payments
- Preparing food and drinks
- Managing drive thru
- Assembling orders and packaging take-out
- Keeping all surfaces clean and sanitary to ensure the safety for our guests, fellow crew members, and yourself
Education
Diploma - Business Accounting
George Brown College
06.2017
Associate of Computer Technology -
Divine Word of College of Calapan
03.2010
Skills
- Deadline oriented
- Filing systems
- Workload management
- Multitasking
- Problem-solving abilities
- Attention to detail
- Organizing and prioritizing work
- Organizational skills
- Team collaboration
- Active listening
- Adaptability and flexibility
- Teamwork skills
Community Contribution
Volunteer, Tax Clinic at George Brown College, 2016
Professional Affiliation
World Financial Group, member
Language
English
Professional Working
Timeline
Processing Clerk
Manpower
06.2021 - 01.2024
Concierge
Compass Group Canada
02.2019 - 12.2020
Concession Attendant
Maple Leaf Sports and Entertainment
04.2015 - 01.2019
Cashier
Timhortons
07.2014 - 09.2014
Retail Associate
Winners
10.2013 - 10.2015
Cashier
Mcdonalds
08.2011 - 03.2013
Associate of Computer Technology -
Divine Word of College of Calapan
Diploma - Business Accounting
George Brown College
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