Bernice Appiah
Dartmouth,NS
Summary
Kind and Motivated Childcare Practitioner well-versed in maintaining safe and nurturing environments for children. Comfortable caring for individuals of varying ages. Excellent communicator with good organizational, problem-solving and conflict resolution skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Hotel Room Attendant
Prince George Hotel
Halifax, NS
07.2019 - 03.2023
- Communicated with customers about requests for additional supplies or cleaning services.
- Adhered strictly to hotel policies regarding security of guestrooms keys at all times.
- Informed housekeeping staff of any maintenance problems or malfunctioning equipment discovered during room inspections.
- Organized supplies for use based on expected customer needs.
- Followed instructions from supervisors about special cleaning projects that may arise.
- Assisted other departments when needed including laundry services, front desk operations and kitchen services.
- Cleaned guest rooms, including making beds, replenishing linens, cleaning bathrooms and vacuuming.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Maintained updated knowledge through continuing education and advanced training.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Personal Attendant
SHANNEX CARE AT HOME
Dartmouth, Nova Scotia
06.2019 - 07.2019
- Meeting client needs according to work assignment
- Observation, communication and applicable documentation of the client’s general physical and emotional well-being
- Completing domestic functions for clients according to work assignment including light housekeeping, meal preparation and laundry
- Working with facility staff and care at Home team to promote communication and compliance to policies and procedures.
- Built strong and trusting rapport with clients and loved ones.
- Worked closely with family members to ensure they are informed about the client's progress.
- Kept detailed records of services performed each day along with any changes in condition or behavior.
- Accompanied clients on outings to provide companionship and assist with mobility needs.
- Planned activities that promote cognitive stimulation such as reading aloud or playing games.
Food Service Supervisor
Helly Bees Enterprise
Accra, Ghana
05.2017 - 05.2019
- Purchased food and supplies according to department needs
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency
- Monitored food storage, handling, preparation and delivery to maintain health and safety standards
- Oversaw work and guest areas to provide clean, tidy and properly sanitized facilities according to established guidelines
- Monitored kitchen area and staff to ensure overall safety and proper food handling techniques
- Oversaw food preparation, production and presentation according to quality standards
- Coached kitchen team members and motivated performance in order to achieve demanding objectives in high-volume kitchen settings follow up with inquiries.
- Conducted weekly training sessions with staff members on food safety practices and standards.
- Delegated work to staff, setting priorities and goals.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Administrative Assistant
Takeoff Services
Accra, Ghana
01.2016 - 09.2016
- Carrying out administrative activities associated with clients request
- Prepared and prioritized calendars and correspondence.
- Scheduled appointments between clients and customers and internal staff members.
- Assemble data and prepare periodic and special report, manuals and correspondence
- Supervise records management technicians and related staff
- Co-ordinate and plan for office services, such as accommodation, relocation, equipment, supplies, forms, disposal of assets, parking, maintenance and security services
- Establish work priorities, delegate work to office support staff, and ensure deadlines are met and procedures are followed
- Understood and followed oral and written directions.
- Maintained accurate department and customer records.
- Contacted customers via phone and email to confirm deliveries.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked with cross-functional teams to achieve goals.
Education
HND Hotel, Catering And Institutional Management
Accra Technical University
Accra 11-2019
Child And Youth Care
Nova Scotia Community College
Dartmouth, NSSkills
- Guest and client satisfaction
- Problem solving
- Outstanding cleanliness
- Equipment operation and maintenance
- Corporate Standards
- Time management
- Culinary arts background
- Safety Awareness
- Documentation
- Stress Tolerance
- Child Management
- Appointment Scheduling
- Report Writing
- Supportive Personality
- Compassionate Care
- Communication Skills
- Food Service Background
Certification
- Food handler Certification
- CPR
- WHMIS
References
References Available Upon Request
Languages
English
Professional
References
References available upon request.
Timeline
Hotel Room Attendant
Prince George Hotel
07.2019 - 03.2023
Personal Attendant
SHANNEX CARE AT HOME
06.2019 - 07.2019
Food Service Supervisor
Helly Bees Enterprise
05.2017 - 05.2019
Administrative Assistant
Takeoff Services
01.2016 - 09.2016
HND Hotel, Catering And Institutional Management
Accra Technical University
Child And Youth Care
Nova Scotia Community College
Similar Profiles
Treisha AllenTreisha Allen
Cook at Prince George HotelCook at Prince George Hotel
Alaa AlfawakhriAlaa Alfawakhri
Room Attendant at Prince George HotelRoom Attendant at Prince George Hotel
Christa HausknechtChrista Hausknecht
One-to-One Paraprofessional at Prince George County Public SchoolsOne-to-One Paraprofessional at Prince George County Public Schools