Berneice Rodriguez
Rialto
Summary
Detail-oriented team player with strong organizational abilities seeking a full-time position that presents professional challenges. Excel at handling multiple projects simultaneously with precision and efficiency. Goal is to contribute positively to a dynamic work environment where skills can be put to good use.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Records Coordinator
Wollborg Michelson/ Blue Shield of California
Remote
11.2024 - 04.2025
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Kept accurate log of requests for medical information and records.
- Maintained accuracy, completeness, and security for medical records and health information.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Identified new methods to optimize medical records management.
- Collaborated with healthcare providers to ensure accurate documentation of patient diagnoses and treatments.
- Improved patient care by accurately maintaining and updating medical records in a timely manner.
- Facilitated smooth departmental operations by maintaining organized filing systems for both physical and digital documents.
- Ensured data accuracy by performing regular audits of electronic and paper-based medical records.
- Managed sensitive patient information securely while responding promptly to authorized requests for access or copies of records when necessary.
- Implemented an efficient system for tracking release of information requests, reducing response times.
- Maintained strict adherence to HIPAA regulations, safeguarding patient confidentiality and privacy.
- Coordinated with external agencies for accurate billing and insurance claims processing based on updated medical records.
- Monitored compliance with state regulations governing medical record keeping practices regularly identifying areas requiring attention.
- Followed up with medical staff regarding missing information in patient records.
Administrative Assistant
Volunteers of America
Los Angeles, CA
04.2024 - 07.2024
- Filing and assisting other office staff when required
- Prepares client and worker folders, record files and general filing of records and documents
- Coordinates staff training and administrative events
- Participate and assist in organized functions and events
- Database entry as directed
- Orders office supplies, type, create, and mail correspondence
- Answers telephone, emails and replies to questions accordingly
- Maintains information and/ or operational documents
- Establishes and maintains cooperative and harmonious working relationships with program staff, workers, families of clients, business agencies, office vendors, and general public
Medical Records Expeditor
QTC Management VA Services
San Dimas, CA
08.2022 - 10.2023
- Under direct supervision, the Medical Records Expeditor is responsible for completing routine medical records office work such as scanning, organizing and filing medical documents
- Communicates with government agencies, regional offices, and QTC personnel to obtain and/ or send medical records data
- Essential duties and responsibilities, and other projects as assigned
- Review the case management system to identify outstanding reports and diagnostic results
- Communicate with 100+ medical offices and diagnostic facilities to obtain reports
- Upload diagnostic results received to the case management system
- Appropriately process Date and First Draft (DFD) signed reports in the case management system
- Prioritize all requests from the client to expedite the delivery of a case
- Proactively notify Quality Assurance (QA's) regarding the availability of uploaded and signed reports for high-priority cases
- Process faxes received
Office Assistant
Children & Family Services
Rancho Cucamonga, CA
03.2021 - 08.2022
- Enter and process information according to departmental process and procedure.
- Enroll clients in referral programs and services with knowledge of C-IV.
- Schedule and make appointments over the phone.
- Prepare CFS forms for clients and Social Workers. (CFS 13.5, 90, 66, 309H, Surf 234, 738, ICWA. Etc.
- Request and accept records and other information from a variety of sources: Medical reports, Police reports, Autopsy reports, court reports, DOJ, etc.
- Input and maintain data.
- Input court reports. 6.7.
- Provide clients with information regarding policies and procedures.
- Analyze and resolve concerns using multiple systems.
- Daily computers use such as: Word, Excel, fiscal tasks, scanning, Jnet, CMS, etc.
- Gather financial, family or personal information from the public over the phone or in-person.
- Monitor supervised visitation between families.
- Interview clients to assess needs and provide assistance; identify barriers to accept help; provide information and assistance in the completion of forms on behalf of clients.
- Respond to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts and updated account balances.
- Stayed up-to-date on [State] laws and licensing requirements to complete accurate and efficient reviews.
- Performed routine data entry or document management.
Education
GED -
American Career College
Ontario, CA10.2021
Skills
- Proficient in medical terminology
- Patient information gathering
- Management of protected health data
- Effective verbal communication
- Detail-oriented learner
- Document organization
- Proficient in managing multiple tasks
- Administrative assistance
- Electronic health record proficiency
- Experienced in software utilization
- Effective problem solver
- Appointment coordination
- Results-driven under deadlines
- Effective communication
- Time management expertise
- Interpersonal skills enhancement
- Empathy and compassion display
- Interpersonal and written communication
- Administration and management
- Continuous improvement management
- Teamwork
- Problem-solving
- Healthcare administrative support
Certification
Medical Assistant Certification
Timeline
Medical Records Coordinator
Wollborg Michelson/ Blue Shield of California
11.2024 - 04.2025
Administrative Assistant
Volunteers of America
04.2024 - 07.2024
Medical Records Expeditor
QTC Management VA Services
08.2022 - 10.2023
Office Assistant
Children & Family Services
03.2021 - 08.2022
GED -
American Career College